Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Web Conferencing Deployment Checklist: Service Selection Criteria by Adobe Systems, Inc. April 2008 - (Free Research) To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Agile Software Lifecycle Management on Demand by Rally Software (E-mail this company) From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer needs by shortening their development cycles. Starting at just $19/month.  (ASP) GO TO DETAILED REPORT

The Economic Meltdown of Moore's Law and The Green Data Center by Continental Resources April 2008 - (Free Research) The 2007 Data Center Decisions Conference (DCD) has come and gone, but that doesn?t mean you have to miss out on the expert tutorials and advice provided by our presenters. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

IBM Rational Software Development Conference - Orlando, June 1-5 by IBM Software Group March 2008 - (Free Research) Join the League of Extraordinary Software Developers at the IBM Rational Software Development Conference 2008, June 1 - 5, at the Walt Disney World Swan and Dolphin Hotel. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Data Center Energy Efficiency for Profit by Continental Resources April 2008 - (Free Research) The 2007 Data Center Decisions Conference (DCD) has come and gone, but that doesn't mean you have to miss out on the expert tutorials and advice provided by our presenters. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

White Paper: F5 FirePass Endpoint Security by F5 Networks (E-mail this company) April 2007 - (Free Research) Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more about how you can ensure your infrastructure remains protected. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Support Impacts of Technical Complexity on Margins and Customer Satisfaction by Citrix Online-GotoAssist May 2008 - (Free Research) This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Translate Good Service into Market-Share Advantage by Citrix Online-GotoAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Part 3: New Strategies for Data Center Storage and Networking by Dell, Inc February 2008 - (Free Research) New products and strategies in data storage and networking, including storage virtualization, IP and Fiber Channel hybrids and the evolution of hard disk drive storage. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Part 2: Challenges to Data Center Storage and Networking by Dell, Inc February 2008 - (Free Research) Schulz discusses threats, challenges and new strategies effecting storage and networking performance and capacity. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Part 1: Basic Storage and Networking Terms by Dell, Inc February 2008 - (Free Research) Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Making Life Simpler for Remote and Mobile Workers by Citrix Online - GotoMyPC May 2008 - (Free Research) Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION June 2008 - (Free Research) The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION June 2008 - (Free Research) RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Choosing a Remote DBA instead of a Full-time Consultant? by Ntirety June 2008 - (Free Research) Relational databases like Oracle grow 3x to 5x in size every three years, but most are not backed up properly. Learn about one of the newest trends in the industry: to outsource or out-task to your database administration needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CMiC Enterprise - ERP For Construction and Engineering by CMiC (Computer Methods International Corp.) (E-mail this company) CMiC Enterprise provides the operational backbone for your business, seamlessly integrating all departments and functions. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Impact TV by IBM. June 2008 - (Free Research) Explore an online portal that gives users access to Impact 2008, the industry’s largest SOA conference, and practical technical content regarding the SOA industry. (WEBCAST) GO TO WEBCAST

Safe Sight -- Service Organization Management by High 5 Software May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007 by RADVISION June 2008 - (Free Research) The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Limitations of EDGE Proxy Caching Networks by BitGravity May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc February 2008 - (Free Research) Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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