Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Web Conferencing Deployment Checklist: Service Selection Criteria by Adobe Systems, Inc. April 2008 - (Free Research) To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Economic Meltdown of Moore's Law and The Green Data Center by Continental Resources April 2008 - (Free Research) The 2007 Data Center Decisions Conference (DCD) has come and gone, but that doesn?t mean you have to miss out on the expert tutorials and advice provided by our presenters. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Agile Software Lifecycle Management on Demand by Rally Software (E-mail this company) From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer needs by shortening their development cycles. Starting at just $19/month.  (ASP) GO TO DETAILED REPORT

Data Center Energy Efficiency for Profit by Continental Resources April 2008 - (Free Research) The 2007 Data Center Decisions Conference (DCD) has come and gone, but that doesn't mean you have to miss out on the expert tutorials and advice provided by our presenters. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Part 3: New Strategies for Data Center Storage and Networking by Dell, Inc February 2008 - (Free Research) New products and strategies in data storage and networking, including storage virtualization, IP and Fiber Channel hybrids and the evolution of hard disk drive storage. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Part 2: Challenges to Data Center Storage and Networking by Dell, Inc February 2008 - (Free Research) Schulz discusses threats, challenges and new strategies effecting storage and networking performance and capacity. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Part 1: Basic Storage and Networking Terms by Dell, Inc February 2008 - (Free Research) Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

IBM Rational Software Development Conference - Orlando, June 1-5 by IBM Software Group March 2008 - (Free Research) Join the League of Extraordinary Software Developers at the IBM Rational Software Development Conference 2008, June 1 - 5, at the Walt Disney World Swan and Dolphin Hotel. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Making Life Simpler for Remote and Mobile Workers by Citrix Online - GotoMyPC May 2008 - (Free Research) Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

White Paper: F5 FirePass Endpoint Security by F5 Networks (E-mail this company) April 2007 - (Free Research) Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more about how you can ensure your infrastructure remains protected. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Support Impacts of Technical Complexity on Margins and Customer Satisfaction by Citrix Online-GotoAssist May 2008 - (Free Research) This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Translate Good Service into Market-Share Advantage by Citrix Online-GotoAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Green IT Attitude & Action: Survey Report by Info-Tech Research Sponsored by: TANDBERG January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION June 2008 - (Free Research) The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION June 2008 - (Free Research) RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Modern Virtualized Data Center by Pillar Data Systems (E-mail this company) April 2008 - (Free Research) Virtualization has been a positive evolutionary step in the data center, driving consolidation of these resources to maximize utilization and power savings, as well as to simplify management and maintenance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Preventing IT Disasters: Backup Air Conditioners for Small to Mid-Size Server Rooms and Network Closets by MovinCool April 2008 - (Free Research) The most important benefit of portable air conditioners is that they allow quick and easy installation that does not violate most lease agreements and does not normally require prior approval of the building owner. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LEEDS PARTNERSHIPS NHS FOUNDATION TRUST PRESCRIBES VIZIONCORE FOR VIRTUALISED DISASTER RECOVERY by Vizioncore Inc. March 2008 - (Free Research) The combination of VMware Infrastructure 3 and Vizioncore vReplicator has helped LPFT create a far more effective DR strategy than was previously in place. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Are You Protected? Virtualization and Business Continuity by Pillar Data Systems (E-mail this company) April 2008 - (Free Research) This report provides some insights and clarifications into the practices adopted by Best-in-Class (BIC) companies that have implemented virtualization technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Oracle and Pillar Data Systems - Application Aware Storage in Practice by Pillar Data Systems (E-mail this company) March 2008 - (Free Research) Join us for an exciting look at how application and storage optimization can deliver real business benefits within an IT intensive organization. (PODCAST) READ ABSTRACT | GO TO PODCAST

How to Protect Your Critical Resources with Identity-based Access Control by AEP Networks April 2008 - (Free Research) This paper addresses the concerns facing network security architects and introduces AEP IDpoint as an advanced IBAC solution that meets datacenter security needs and satisfies modern business security challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Vizioncore Virtualization Solutions Series - P2V Conversion Success Tips by Vizioncore Inc. February 2008 - (Free Research) In this podcast, Vizioncore discusses a number of topics related to P2V migrations and how to best manage medium to large server consolidation initiatives. (PODCAST) READ ABSTRACT | GO TO PODCAST

Pillar Data's Application Aware Storage by Pillar Data Systems (E-mail this company) April 2008 - (Free Research) Pillar Data Systems has spent a great deal of time and money designing a storage architecture that can mesh with the specific needs of varying applications-and is now set to unveil the first proof points. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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