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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM

January 10, 2012 - (Free Research)

This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings.

(WHITE PAPER)

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Managing Virtualized Storage Environment with IBM Tivoli Storage Productivity Center by IBM

January 10, 2012 - (Free Research)

This document provides a summary of how IBM Tivoli Storage Productivity Center supports the IBM System Storage SAN Volume Controller, and provides an in-depth description of the management capabilities that Tivoli Storage Productivity Center provides in a virtualized storage configuration.

(WHITE PAPER)

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Leverage the IBM Tivoli Advantages in Storage Management by IBM

March 03, 2011 - (Free Research)

This paper explains that while traditional storage management solutions lag behind the requirements being placed on the storage environment, IBM Tivoli® storage management solutions have evolved to meet these needs. Read on to learn how IBM solutions help organizations manage the influx of data, while optimizing performance and reduce expenditures.

(WHITE PAPER)

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Smarter, Faster Endpoint Management through Automation and Innovation by IBM

July 01, 2011 - (Free Research)

Discover how the power of IBM Tivoli Endpoint Manager allows administrators to provide accurate answers to virtually any endpoint questions and always stay a step ahead of competition.

(WHITE PAPER)

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Tivoli Storage Manager for Virtual Environments by IBM

January 10, 2012 - (Free Research)

IBM storage management solutions help organizations not only manage the enormous volumes of data, but also optimize performance and reduce expenditures. In this white paper, you will learn more about 4 key, integrated solutions that can help you accomplish these goals.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 05, 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

(EGUIDE)

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Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM

November 17, 2010 - (Free Research)

Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well.

(CASE STUDY)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Video: Deploy Server Virtualization with Data Storage by IBM

June 30, 2011 - (Free Research)

Virtualization has changed the dynamics in today's data center. Having visibility to the constant changes being experienced in a virtualized environment is key to understanding how to maximize virtualization in your data center. Learn how IBM Tivoli Productivity Center can provide that visibility.

(VIDEO)

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Manage & Protect: Using IBM Data Reduction Solutions to Manage More Data with Less Infrastucture by IBM

January 10, 2012 - (Free Research)

This white paper explores one of the pressing issues for storage administrators today: managing and securing a growing tidal wave of data. It discusses specific problems and describes IBM Tivoli, IBM System Storage, and IBM ProtecTIER solutions that can help address them.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Maintaining Continuous Compliance – a new best practice approach by IBM

July 01, 2011 - (Free Research)

When trying to achieve continuous compliance with internal policies and external regulations, organizations need to replace traditional processes with a new best practice approach and new innovative technology, such as that provided by IBM Tivoli Endpoint Manager.

(WHITE PAPER)

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Rewriting the rules of Patch Management by IBM

July 01, 2011 - (Free Research)

IBM Tivoli Endpoint Manager helps organizations automatically manage patches for multiple operating systems and applications across hundreds of thousands of endpoints regardless of location, connection type or status.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 17, 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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Federal BP Whitepaper "Your Network is the New Battlefield" by IBM

January 11, 2012 - (Free Research)

Taking a proactive approach to information and network security is vital to combating the ever-increasing multitude of cybersecurity threats. Access today’s whitepaper to learn more about a flexible automation framework for continuous monitoring and management to help maintain network security.

(WHITE PAPER)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 19, 2011 - (Free Research)

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 10, 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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