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Featured Sponsors
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Microsoft Online Services Business Value by Microsoft
June 01, 2009 - (Free Research)
Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
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AC Drives and Industrial AC Motors by AutomationDirect
AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.
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Storage Decisions Advanced Backup School Virtual Seminar: 2010 UK Planning Edition! Dashboard by Storage Decisions
September 17, 2009 - (Free Research)
Join noted backup expert W. Curtis Preston LIVE online on September 17, 2009 for a 3-part presentation on backup planning for 2010. Get expert tips on where to add efficiency to your backup operations now -- and gain valuable information on the biggest backup trends being deployed in IT shops as we move towards year end.
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Storage Decisions Advanced Backup School Virtual Seminar: 2010 Planning Edition! Dashboard by Storage Decisions
September 15, 2009 - (Free Research)
Join noted backup expert W. Curtis Preston LIVE online on September 15, 2009 for a 3-part presentation on backup planning for 2010. Get expert tips on where to add efficiency to your backup operations now -- and gain valuable information on the biggest backup trends being deployed in IT shops as we move towards year end.
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A Guide to Cyber Crime Security in 2010 by eEye Digital Security
November 25, 2009 - (Free Research)
Internet crime is easy to commit, highly lucrative, and largely under-policed. The cyber crime economy is a vibrant, worldwide market that is spreading at an alarmingly dangerous rate. This whitepaper will cover trends behind internet vulnerabilities as well as the methods and solutions available today to help combat this pandemic.
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How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.
September 23, 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.
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Bitpipe Research Guide: Storage by Bitpipe
November 30, 2006 - (Free Research)
Storage challenges for IT professionals are particularly complex in today's environment of rapid obsolescence of storage hardware and digital media.
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Programmable Logic Controller Product Lines (PLCs) by AutomationDirect
Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.
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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect
AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.
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Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company
June 16, 2009 - (Free Research)
Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.
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12 Tips to Assess Online Retail Readiness for the Holidays by Gomez
September 14, 2009 - (Free Research)
Overall Web performance - including availability, responsiveness and consistency - can have a huge impact on an online retailer's revenues, brand and customer satisfaction. Read this whitepaper to learn 12 tips to assess online retail readiness for the upcoming holiday season.
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Oracle Solutions eXpo Virtual Seminar by Oracle Corporation
October 05, 2009 - (Free Research)
Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.
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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft
March 06, 2009 - (Free Research)
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
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Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft
September 01, 2009 - (Free Research)
REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
February 01, 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
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Making Sense of Man-in-the-Browser: Strategies for Mitigating a Menacing Threat by RSA, The Security Division of EMC
October 12, 2009 - (Free Research)
The increasing implementation of strong two-factor authentication has challenged fraudsters to develop new methods to target online users. One of the latest tactics fraudsters are employing is the use of Trojans to launch man-in-the-browser attacks. Read on to learn more about this type of attack and how to defend against it.
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Presentation Transcript: Online Backup FAQ by i365, A Seagate Company
November 09, 2009 - (Free Research)
Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
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Introduction to Microsoft Dynamics CRM Online by Microsoft
September 09, 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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The Future of Authentication for Online Services by SafeNet, Inc.
November 02, 2009 - (Free Research)
In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.
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