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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Architecting Cost-effective Scalable Oracle Data Warehouses by Sun Microsystems, Inc. May 28, 2009 - (Free Research) This paper describes reference configuration and sizing information for Oracle data warehouses on Sun servers for small, medium, and large solutions to meet business intelligence/data warehouse needs.  (WHITE PAPER) READ ABSTRACT |

ROI Calculators: Requirements-Driven Quality by IBM November 04, 2009 - (Free Research) Check out these three ROI calculators for estimates on your return on investment using one or more IBM solutions.  (ASSESSMENT TOOL)

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game by Innotas September 01, 2009 - (Free Research) IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.  (WHITE PAPER) READ ABSTRACT |

Open Source at Intel: Building with the Ecosystem by Intel Corporation September 03, 2009 - (Free Research) This brochure details how Intel works with Open Source software developers who can adopt, change and redistribute the underlying code, helping drive rapid technological innovation.  (BROCHURE)

PODCAST: IDC Best Practices: Protecting Sensitive Information in Failed and Decommissioned Storage Media by PeakData Services, Inc. September 03, 2009 - (Free Research) Stringent laws and regulations are forcing businesses to look at data in a new light. Added to compliance challenges is protecting disparate data, while reducing overhead costs associated with legal discovery. In this podcast, IDC looks at high level trends in compliance, solutions that industry-leaders are employing and how to mitigate data risk.  (PODCAST) READ ABSTRACT |

IDC Best Practices: Protecting Sensitive Information in Failed and Decommissioned Storage Media by PeakData Services, Inc. September 03, 2009 - (Free Research) Stringent laws and regulations are forcing businesses to look at data in a new light. Added to compliance challenges is protecting disparate data, while reducing overhead costs associated with legal discovery. In this webcast IDC looks at high level trends in compliance, solutions that industry-leaders are employing and how to mitigate data risk.  (WEBCAST) READ ABSTRACT |

"up.time 5" by uptime software - Free 30 Day Trial! by uptime software inc. October 29, 2009 - (Free Research) Deeply monitor all Virtual, Physical and Cloud based servers, applications, resources, and services from a single, unified dashboard with "up.time". Immediately cut costs and drive global performance and availability.  (TRIAL SOFTWARE) READ ABSTRACT |

Meeting the Growing Need for Real-Time Data Movement in the Enterprise by Sybase, Inc. September 03, 2009 - (Free Research) Watch this webcast to learn the latest demands for data movement and replication within the enterprise. Sybase will also feature the new release of Replication Server, designed to address the growing needs of guaranteed data movement, with unprecedented performance for real-time data delivery even within heterogeneous data environments.  (WEBCAST) READ ABSTRACT |

Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation June 08, 2009 - (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Internet Single Sign-On (SSO) by Ping Identity Corporation June 05, 2009 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.  (WHITE PAPER) READ ABSTRACT |

Enabling Software and SaaS Vendors to Gain Competitive Advantage: Partnering with SAP for Business Intelligence and Analytics to Achieve Rapid ROI by SAP America Inc November 16, 2009 - (Free Research) On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!  (WHITE PAPER) READ ABSTRACT |

SAP Data Migration Using Business Objects Information Management Software by SAP AG June 02, 2009 - (Free Research) This paper is about using information management software from Business Objects, an SAP company, for SAP data migration projects, either for upgrades from one version of SAP to a newer one, or from other environments to SAP.  (WHITE PAPER) READ ABSTRACT |

A Primer for IT and Business Decision Makers: Understanding the Planning and Deployment Requirements of Today’s Software-as-a-Service Solutions by SAP September 30, 2008 - (Free Research) Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs.  (WHITE PAPER) READ ABSTRACT |

SaaS Realities: Business Benefits for Small and Midsized Business by SAP February 14, 2008 - (Free Research) This paper considers the business advantages of moving to a Software as a Service (SaaS) model for improving business operations, and to better meet the challenges of growth, competition and regulatory compliance faced by small-to-midsize businesses.  (WHITE PAPER) READ ABSTRACT |

Virtual server backup FAQ by Zenith Infotech November 17, 2009 - (Free Research) In this Podcast, backup expert, Mark Bowker, addresses how this technology helps leverage your storage, network, and computing resources.  (PODCAST) READ ABSTRACT |

Storage Value: Key strategies for measuring the true value of storage solutions by Xiotech Corporation March 19, 2009 - (Free Research) To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs.  (WHITE PAPER) READ ABSTRACT |

Download Citrix NetScaler VPX Express for Free! by Citrix October 25, 2009 - (Free Research) Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it.  (DOWNLOAD)

McAfee Email and Web Security Appliance Trial by McAfee, Inc. September 02, 2009 - (Free Research) Email--Turn on the best filters, and walk away. Better malware detection rate and better spam and phishing catch rate--simply more effective than other filters. If that sounds like something you need, install a free trial of McAfee Email and Web Security Virtual Appliance behind your existing spam filter and see what real protection offers.  (PRODUCT DEMO) READ ABSTRACT |

How to Manage Security: When Less is More by McAfee, Inc. September 01, 2009 - (Free Research) Management--Command and control from one location. Just enough may not be enough when it comes to security. But how much is enough? Find out how McAfee can help you stay protected without turning security into a full-time job.  (PRODUCT OVERVIEW) READ ABSTRACT |

Data Protection Using Deduplication by Dell | EMC November 09, 2009 - (Free Research) Learn the basics of data protection using deduplication in less than 10 minutes.  (WEBCAST) READ ABSTRACT |

Hosted Solutions built a cost-effective, best-in-class data protection and recovery solution to protect client’s multi-vendor environments by Dell | EMC November 30, 2009 - (Free Research) Using EMC RecoverPoint/SE software and appliances, Hosted Solutions built a cost-effective, best-in-class data protection and recovery solution to protect client's multi-vendor environments.  (CASE STUDY) READ ABSTRACT |

Questions Answered In Implementing Virtual Desktops by Pano Logic, Inc November 12, 2009 - (Free Research) The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there?  (WHITE PAPER) READ ABSTRACT |

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