One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Virtual desktops provide many consolidation opportunities, as well as some unique security and business continuity advantages. This transcript will give you an overview of desktop virtualization, highlight several virtual desktop solutions, and analyze the operational efficiency gains possible with desktop virtualization. 

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 

In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center. 

Are you looking for the right Virtual Desktop Infrastructure (VDI) product for your organization? Check out this Citrix e-kit for current information about desktop virtualization products. 

This white paper provides a close examination of virtual desktop infrastructure (VDI) and how it may dramatically lower total cost of ownership (TCO). Read this paper to learn about the current cost of PC management and how virtual desktops can be deployed using existing budgets. 

Managing desktop environments across the enterprise can be challenging for many organizations. Virtualization of desktop systems is an increasingly popular solution, but requires scalability and balanced design for successful implementation. This white paper discusses the use of Sun Fire X4450 servers as a virtual desktop infrastructure platform. 

Connecting virtual desktop technology with the disaster recovery process has probably not been a major focus for organizations; however, integrating a disaster recovery plan for the virtual desktop is moving up organizational priority lists for a multitude of reasons. 

Enterprises have embraced various forms of virtualization during the past few decades including server, storage and desktop virtualization. In this paper, we will describe several desktop virtualization architectures, and the success criteria required for each. 

In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Dell, you will gain insight into the top reasons to deploy virtual desktops in your organization. 

This IT Briefing describes XenDesktop and XenApp, and how they work together. You'll also learn why storage matters in a virtual desktop environment and how HP LeftHand P4000 SAN solutions complement Citrix desktop virtualization solutions. Finally you'll learn how Intel vPro technologies enhance client virtualization. 

This document describes the results of work done by VMware in conjunction with Dell to create a scalable server and storage architecture for VMware View environments. 

Virtual desktops can help reign in IT costs and greatly simplify management. Watch now to explore virtualization benefits, trends and architectures. Learn about the role of virtualized iSCSI SANs (storage area networks) to enhance scalability and why you should consider desktop virtualization now.