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1 - 25 of 500 | Next Page

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
(WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel

May 01, 2009 - (Free Research)
Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market. 
(CASE STUDY) READ ABSTRACT |

Collision-Free Residential Access: Deliver High Throughput, Reliability, and Scalability with Point-to-Multipoint Wireless Broadband Networks by Motorola, Inc.

December 01, 2009 - (Free Research)
In the highly competitive wireless communications market, dissatisfied customers can and do change providers virtually as soon as they have a poor service experience. Read this paper to learn how some service providers are able to keep their customers satisfied -- satisfied enough to refer friends and neighbors. 
(WHITE PAPER) READ ABSTRACT |

Targeted Interactive Advertising: A Killer Revenue App by Alcatel-Lucent

November 20, 2009 - (Free Research)
Marcio Nespatti, Alcatel-Lucent, discusses the latest research on next generation advertising. 
(VIDEO) READ ABSTRACT |

Demo: Personalized content and Advertising by Alcatel-Lucent

November 20, 2009 - (Free Research)
Charles Bahr of Alcatel-Lucent Multimedia Solutions Marketing and Christophe Senot of Bell Labs demonstrate the technologies that can be combined to create a personalized content and advertising experience across any screen. 
(VIDEO) READ ABSTRACT |

The Seven Major Obstacles on the Road to Managed Services by N-able Technologies

December 01, 2009 - (Free Research)
Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits 
(WHITE PAPER) READ ABSTRACT |

Personalized content and Advertising: How it works by Alcatel-Lucent

November 20, 2009 - (Free Research)
See how Alcatel-Lucent helps service providers turn subscribers into audiences, dramatically increasing the value of advertising and content offers while enhancing the consumer experience on the screen of their choice. 
(VIDEO) READ ABSTRACT |

Personalized content and Advertising by Alcatel-Lucent

November 20, 2009 - (Free Research)
See how Alcatel-Lucent helps service providers turn subscribers into audiences, dramatically increasing the value of advertising and content offers while enhancing the consumer experience on the screen of their choice. 
(VIDEO) READ ABSTRACT |

Remote Branch Office Trends by SonicWALL

November 17, 2009 - (Free Research)
In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security. 
(PODCAST) READ ABSTRACT |

The Hidden Costs of Enterprise Mobility by iPass Deutschland GmbH

January 28, 2008 - (Free Research)
Mobile technologies are virtually indispensable tools for businesses of every size, and that is causing an associated increase in spending for mobile voice and data communications services. Read this brief paper to learn what you can do to rein in the hidden costs of mobility and reduce costs for your organization. 
(WHITE PAPER) READ ABSTRACT |

Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook by Google

December 01, 2009 - (Free Research)
This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions. 
(WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd

August 01, 2007 - (Free Research)
Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings. 
(ANALYST BRIEF) READ ABSTRACT |

Dell, Intel, & Microsoft Deliver Groundbreaking Efficiency and Productivity by Dell, Inc. and Intel

November 25, 2009 - (Free Research)
Dell systems with Intel® vPro™ technology running Microsoft® Windows® 7 can enhance your user experience and help optimize your IT resources helping to save time and money. 
(DATA SHEET) READ ABSTRACT |

PODCAST: A Unified Approach to Managing the Virtual Environment by Forsythe

October 16, 2009 - (Free Research)
In this podcast, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments. 
(PODCAST) READ ABSTRACT |

Business-Ready Security: Information Protection Solution by Microsoft Corporation India Pvt Ltd

November 25, 2009 - (Free Research)
The Information Protection solution automatically discovers, protects, and manages confidential information throughout your organization by integrating with your existing platforms and applications. 
(DATA SHEET) READ ABSTRACT |

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd

November 24, 2009 - (Free Research)
This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue. 
(ANALYST REPORT) READ ABSTRACT |

Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd

December 01, 2005 - (Free Research)
Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd

November 24, 2009 - (Free Research)
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service. 
(WHITE PAPER) READ ABSTRACT |

IP Address Management Webinar by Infoblox

April 06, 2009 - (Free Research)
Check out this webcast, which discusses the problem of flat budgets, rising costs, and competing priorities, and explains how automating core network services has proven to be a helpful solution. 
(WEBCAST) READ ABSTRACT |

Podcast: Server Virtualization 101 Part 1 Server Virtualization Overview by Dell and VMware

November 25, 2009 - (Free Research)
In this podcast, learn how virtualization can benefit your disaster recovery and high availability strategy. Discover the differences between physical and virtual environments and learn about architectural considerations to support virtualization. 
(PODCAST) READ ABSTRACT |

Improving Network Security: An Out-of-the-Box Approach by ArcSight, Inc.

September 11, 2009 - (Free Research)
This video provides a short primer on VoIP and an attackers' objective. 
(VIDEO) READ ABSTRACT |

eGuide: Defining a cost-effective mobile IT strategy by Dell, Inc.

September 01, 2009 - (Free Research)
In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise. 
(EGUIDE) READ ABSTRACT |

Achieving Cost and Resource Savings with Unified Communications by Microsoft Corporation India Pvt Ltd

August 01, 2009 - (Free Research)
Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations. 
(WHITE PAPER) READ ABSTRACT |

Improving Business by Improving Fax by Esker Inc.

November 24, 2009 - (Free Research)
The paper will discuss key factors to consider with regard to fax technology, the impact of your faxing system on business processes, product selection and project execution. This paper advises an approach centered around choosing a vendor who is still paying close attention to fax communication as it relates to business processes. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 500 | Next Page


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