As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. 

Securing an organization's assets requires work, but there are some basic steps that can simplify the task by taking a one-two-three approach. In this whitepaper, you'll learn how you can sort your security controls by categorizing and grouping them in order to help prevent common security problems. 

Actuate BIRT Interactive Viewer is a web-based tool for the interactive analysis and modification of reports. Download this white paper to learn how with Actuate BIRT Interactive Viewer end users can change formatting, hide, add or move data, create charts, sort data and apply functions to data. 

No matter how lean your organization is, you've got a bridge to cross to improve productivity, profitability and market advantage. This eBook will help you to cross that bridge by providing your company with the keys to get going and to turning your organization into a real Lean company that can compete with any organization. 

The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits. 

This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment. 

Although more companies than ever have continuity plans, an AT&T study discovered that a high percentage of those plans are outdated. If your company is one of those with an outdated plan or no plan, here are some things that might help them understand the importance of good continuity planning. 

This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy. 

Read this book for an introduction to the subject so that you can understand its promise and perils — and create an action plan to decide whether virtualization is right for you, as well as how to move forward with implementing it should you decide it is right for you. 

Email archiving, management and compliance solution for Exchange server that is easy to install and requires minimal administrative effort. Store all corporate email in an easily accessible central location. 

Read this chapter of the e-book Email Archiving Planning: Policies and Product Selection to learn how to create and implement a comprehensive policy on email archiving that will enforce how users manage and retain email messages. 

This white paper, sponsored by Concentric, discusses the critical nature of email and the importance of understanding the total cost of ownership for providing email. It also provides some examples of the cost of providing Exchange on-premise for organizations of various sizes developed from a cost model developed by Osterman Research.