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Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research)

This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft

October 2011 - (Free Research)

Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.

(WHITE PAPER)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM

February 2012 - (Free Research)

This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

(WHITE PAPER)

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HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited

January 2012 - (Free Research)

HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.

(WHITE PAPER)

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 2009 - (Free Research)

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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SAP CRM Rapid Deployment Solution by SAP America, Inc.

March 2011 - (Free Research)

See how the SAP CRM Rapid Deployment Solution – helps organizations to get essential CRM capabilities, quickly at an affordable price and provides customers options to grow as their businesses grow

(RESOURCE CENTER)

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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 2010 - (Free Research)

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

(EBOOK)

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Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc.

July 2011 - (Free Research)

Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.

(CASE STUDY)

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Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft

January 2012 - (Free Research)

In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making.

(CASE STUDY)

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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 2012 - (Free Research)

Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

(VIDEO)

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Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc.

December 2011 - (Free Research)

This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations.

(WHITE PAPER)

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Address all your CRM needs with one system by Infor CRM

December 2011 - (Free Research)

Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.

(WHITE PAPER)

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Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 2012 - (Free Research)

This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

(VIDEO)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)

Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

(CASE STUDY)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

CW+: Special Report on Oracle by ComputerWeekly.com

December 2010 - (Free Research)

This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.

(WHITE PAPER)

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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 2011 - (Free Research)

E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.

(WHITE PAPER)

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Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)

This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.

(WHITE PAPER)

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How to retain customer loyalty in the competitive retail market by Infor CRM

January 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

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Best in Class Marketers Drive Enhanced Customer Loyalty by SAP America, Inc.

September 2010 - (Free Research)

This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results.

(ANALYST REPORT)

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