There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document. 

In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. 

Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. 

This white paper is here to clue you in on everything laptop backup. In this paper you'll learn about the differences in requirements between on-site and remote backups, how to configure, deploy and monitor a remote backup solution in real time, and how to ensure efficient and secure data transfer from any location. Read on for more. 

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 

Enterprise Manager software and Instant Replay technology enable administrators to deploy a robust disaster recovery plan with multi-site failover at a fraction of the cost of other replication solutions. Enterprise Manager features an intuitive, point-and-click interface for managing any number of systems at primary and remote sites. 

The residents of Gaston County, N.C., may enjoy magnificent magnolias and a slower pace of life, but they expect performance from social services like emergency medical services, Medicare, Medicaid, child protective services and public safety. Read this white paper to learn how Gaston County alleviated their storage headaches. 

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. 

This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers. 

This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends. 

This white paper discusses a gradual approach to building a new server room. Find out key factors to consider as you proceed with your initiative, such as site selection and size, energy, backup, and more. 

The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets.