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Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.  (WHITE PAPER) READ ABSTRACT |

Recovering from the ground up - Dell builds a blueprint for recovery helping customers minimize risk when disaster strikes by Dell, Inc. and Intel August 01, 2009 - (Free Research) The ability to stay up and running in the face of a disaster can be crucial to the survival of any business. Without effective disaster recovery (DR) and business continuity plans, businesses risk lost income, lost productivity, or worse. Read this brief paper to learn about effective disaster recovery and business continuity solutions.  (CASE STUDY) READ ABSTRACT |

Top 10 Reasons to Outsource by Everyone.net December 03, 2009 - (Free Research) Read this white paper today and learn how outsourcing your email service can increase employee productivity, reduce costs and improve the overall experience for your employees, vendors and customers.  (WHITE PAPER) READ ABSTRACT |

Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation March 09, 2009 - (Free Research) This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.  (WHITE PAPER) READ ABSTRACT |

Ten Steps to Safeguard Small Business Data by i365, A Seagate Company November 16, 2009 - (Free Research) Your small business has distinct needs that differ from either consumers or larger businesses. Here are ten steps to help you to protect your data if your resources are limited?  (WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc. April 16, 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.  (WHITE PAPER) READ ABSTRACT |

Advanced Data Protection and Disaster Recovery by Syncsort January 15, 2009 - (Free Research) Coupling NetApp’s SnapMirror and SnapVault technology with Syncsort’s BEX software has created an integrated disk-based solution for data protection and disaster recovery of mission-critical digital assets. Within minutes of an outage or disaster, applications, databases and users can be accessing data and resuming business.  (WHITE PAPER) READ ABSTRACT |

Continuous Data Protection - Your Safety Net in a Disaster by CDW Corporation September 08, 2009 - (Free Research) When you resume business after a disruption, you want to pick up where you left off. That means minutes, or even seconds, before the lights went out or the computer virus struck. If your business is aiming for zero data loss and zero downtime, there's only one choice - continuous data protection (CDP).  (WHITE PAPER) READ ABSTRACT |

Fusion-io ioDrive Data Sheet by Fusion-IO February 16, 2009 - (Free Research) Designed around a revolutionary silicon-based storage architecture known as ioMemory, the ioDrive is the world's most advanced NAND clustering technology with performance comparable to DRAM and storage capacity on par with today's hard disks, giving you the power to improve both memory capacity and storage performance by up to one thousand times.  (DATA SHEET) READ ABSTRACT |

Reducing Compliance Risk in the Cloud by VeriSign, Inc September 29, 2009 - (Free Research) When you outsource cloud computing, you are putting your data in the hands of a third party. In this video, Rena Mears of Deloitte & Touche LLP reviews how cloud computing is effecting data classification and security. She answers some of the toughest questions about service provider agreements, compliance, and what’s next for data management.  (VIDEO) READ ABSTRACT |

Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation September 01, 2009 - (Free Research) As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.  (CASE STUDY) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider by AT&T Corp October 30, 2009 - (Free Research) The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.  (EGUIDE) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Online data backup and recovery tips for SMBs by 3X Systems October 12, 2009 - (Free Research) Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you.  (PODCAST) READ ABSTRACT |

Panda Managed Office Protection by Panda Security August 11, 2009 - (Free Research) Panda Managed Office Protection is a security solution for PCs and servers based on the concept of Software as a Service (SaaS). Software as a Service lets companies focus on their core business, freeing them from the management tasks and operating costs associated with traditional security solutions.  (DATA SHEET) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 26, 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.  (CASE STUDY) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc. November 24, 2009 - (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.  (WHITE PAPER) READ ABSTRACT |

Numara Software Webinar - Track It! by Numara Software June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.  (WEBCAST) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..  (WHITE PAPER) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.  (WHITE PAPER) READ ABSTRACT |

Dell's SMART Approach to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.  (WHITE PAPER) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

Microsoft CRM Online Customer Montage by Microsoft December 14, 2009 - (Free Research) In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for.  (VIDEO) READ ABSTRACT |

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