Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Visiprise Manufacturing Operations Solution by Visiprise Visiprise provides a unique advantage to manufacturers by delivering the next power in business solutions for integrating manufacturing operations.Visiprise gives manufacturers a direct route to improved operations and profits.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Kold Lock It's about More than Plugging Cable Openings by Upsite Technologies, Inc. March 2008 - (Free Research) With the KoldLok family of products, leading companies get proven raised-floor sealing solutions requiring no maintenance that significantly improve the overall energy efficiency and bottom-line of your data center.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

A Unique Approach to Reducing MTTR by NetScout Systems, Inc. June 2008 - (Free Research) Read this paper to find out how to reduce troubleshooting and downtime caused by network and applications problems  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Realize the Benefits of Design, Operate, Maintain Today by IFS July 2008 - (Free Research) Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Email Recovery & Management Software by Kroll OnTrack Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Facilities Maintenance Management, a Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Supply Chain Solutions Suite for Storage Manufacturers by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Storage industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Storage Solutions Suite of services.  (SERVICE) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

64-bit Windows: Five questions to ask before your migration by Intel Corporation. June 2008 - (Free Research) Download this podcast to learn about the key memory issues involved with 64-bit, as well as the decision points to be aware of when looking at X64, X86 and IA64 architectures.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Compliant Records Management: The New Corporate Imperative by Iron Mountain Digital September 2008 - (Free Research) The need for a Compliant Records Management Program is evident daily in all industries. This paper outlines a practical path for driving your existing records management practices from sub-standard to stellar, from company-threatening to compliant.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices in Records Management: Practical Guidelines for Achieving Compliance by Iron Mountain Digital September 2008 - (Free Research) Records management is more critical than ever before, and many companies are raising questions about how their program performs.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Job Tracking Software: Making Scheduling and Reporting More Efficient by Acumen Data Systems March 2008 - (Free Research) Explore how you can make scheduling work more efficient and realize accurate reporting on other information such as bonus incentives.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Asset Management by Verian Technologies June 2008 - (Free Research) The 100% Web-based Asset Managment module can stand alone or integrate with other ProcureIT components to let you manage the entire lifecycle of assets, such as equipment, furniture, facilities, and machinery.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of Lumension Security's Sanctuary by Lumension Security August 2008 - (Free Research) Lumension,s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a voluntary compliance solution to an automatic one is illustrated  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Tyler Memorial Hospital speeds delivery of patient records by Captaris February 2008 - (Free Research) Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Captaris® Alchemy®: Document Management Software by Captaris Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Benefits and Advantages of Recording and Archiving Calls by Teleformix. July 2008 - (Free Research) ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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