HP's approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves business results by helping leading organizations integrate knowledge, processes, and resources. 

This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing. 

In this white paper, we'll outline the many benefits of an integrated approach to requirements and quality management, as well as offer best practices for effective requirements-driven testing. 

Join our industry panel of experts from EADS, CareFusion, and Chrysler as they discuss their experiences in implementing a structured approach to requirements management based on IBM Rational software. 

Quality Assurance (QA) is an integral component in the software development lifecycle to ensure the development of quality, high-performance applications. This E-Guide provides QA best practices, a step-by-step overview of how software QA and testing activities should be organized, and QA's role in requirements gathering. 

In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more. 

Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption. 

Download this free white paper to learn how platform-as-a-service private cloud offers enterprises one of the best ways to take advantage of cloud computing. 

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

Effective management is critical to addressing IT challenges. In this program, leading experts David Williams of Gartner and Roger Pills of CA break down IT's three key challenges to managing IT complexity: aligning IT to the business, managing costs, and IT maturity. 

SOA, governance and application development are paramount to the growing application performance validation market. Read this white paper and learn how performance validation solutions evolved from application load testing to currently include enterprise load testing and application performance lifecycle management. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.