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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc.
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
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Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 01, 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. 
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SUN REFERENCE ARCHITECTURE FOR ORACLE 11g GRID by Sun Microsystems, Inc.

October 01, 2008 - (Free Research)
This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment. 
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Tucson Police Department Moves To Digital Imaging With Linear Systems And LSI 3ware RAID Controllers by LSI Corporation.

September 17, 2009 - (Free Research)
When the Tucson Police Department decided to equip its crime scene specialists with digital cameras, it chose Linear Systems Enterprise DIMS ImageServer for the ID Section’s server and storage needs. For its RAID protection, Linear Systems chose the LSI 3ware 9650SE controller card. Read on to find out the amazing results. 
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Breakthroughs with Windows 7 Webcast by Microsoft

September 08, 2009 - (Free Research)
Interested in knowing the impact Windows 7 operating system can have on your business? If so, please join Tony Piltzecker, Server Partner Technology Specialist, Microsoft Corporation, for this webcast and learn about the hottest new capabilities in Windows 7. 
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Windows 7 and Hyper-V Deep Dive Webcast by Microsoft

September 08, 2009 - (Free Research)
Interested in boosting your business by combining the power of the Windows 7 operating system with Hyper-V virtualization? If so, please join Michael Pathi, Partner Technology Specialist, Microsoft Corporation, for this webcast and find out how the Windows 7 and Windows Server 2008 R2 operating systems work together. 
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Prescription For Growth: Dell Storage Helps Navicure Reduce Disaster Recovery Site Deployment Time By Nearly 75% by Dell, Inc.

June 05, 2009 - (Free Research)
Navicure, an insurance claims processing company, needed a more robust storage and disaster recovery solution. They chose a scalable, in-house storage area network using Dell EqualLogic PS Series Internet SCSI arrays, and automated the planning, testing, and deployment of a disaster recovery solution using VMware Site Recovery Manager software. 
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Meeting Storage Management Goals with HP Proactive Select by Arrow/HP

October 20, 2009 - (Free Research)
This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. 
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Overtaken by Events? -- The Quest for Operational Responsiveness by Progress Software

September 01, 2009 - (Free Research)
Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate. 
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Online data backup and recovery tips for SMBs by 3X Systems

October 12, 2009 - (Free Research)
Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you. 
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Value Proposition for IBM DB2 9.7 -- Cost Savings Potential Compared to Oracle 11g; International Technology Group; July 2009 by IBM

August 20, 2009 - (Free Research)
Informational applications have become one of the most critical areas of IT activity. How will these challenges be met? This report examines an option -– use of IBM DB2 9.7 as an alternative to Oracle 11g -– that represents a major new opportunity for organizations to meet escalating demand while reducing IT costs. 
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Simplify Software as a Service (SaaS) Integration by Cast Iron Systems

January 2008 - (Free Research)
Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. 
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Datacenter Management Optimization with Microsoft System Center by Microsoft

September 2009 - (Free Research)
System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper. 
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Application Server Quality: Review Your Assumptions by JBoss, a Division of Red Hat

April 2008 - (Free Research)
Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more... 
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Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America Inc

January 2006 - (Free Research)
This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers. 
(WHITE PAPER) READ ABSTRACT |

Lance Armstrong Foundation : Email Archiving with Professional Archive Manager for Exchange by Metalogix Software, Inc.

October 2009 - (Free Research)
See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them. 
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Professional Archive Manager for Exchange - Free 15-Day Trial! by Metalogix Software, Inc.

October 2009 - (Free Research)
Managing email is a time-consuming, costly and legally hazardous process as administrators spend extra time backing up and recovering email to manage volume, support end-user productivity and produce stored emails for regulation or litigation. 
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Office Pro Suite Comparison by Microsoft

June 2006 - (Free Research)
This whitepaper will discuss the primary differences between Microsoft Office Professional Plus 2007, Microsoft Office Professional Enterprise Edition 2003, Microsoft Office XP, and Microsoft Office 2000 Professional. 
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 2007 - (Free Research)
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). 
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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. 
(TRIAL SOFTWARE) READ ABSTRACT |

IBM Cognos 8 Business Intelligence for Professional Users by IBM

January 2009 - (Free Research)
Professional report authors need a single reporting solution that draws data from a variety of sources and enables wide collaboration yet delivers the resulting information at business speed. IBM Cognos® 8 Business Intelligence includes Web-based reporting tools that support collaboration and good decision making. 
(WHITE PAPER)

Virtual Data Center E-Zine - Volume 13: Wanted: Well-Rounded IT Professionals by Virtual Data Center eZine - Volume 13

August 2009 - (Free Research)
Virtualization and other new data center technologies have changed the way IT professionals work. Find out in this month's issue what skills are needed to stay ahead in today's competitive workforce. Also, learn what virtualization options don't require a hypervisor. And, for those going the hypervisor route, get advice on picking the best one... 
(EZINE) READ ABSTRACT |

2009 IT Skills and Salary Report by Global Knowledge

March 2009 - (Free Research)
Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more. 
(WHITE PAPER) READ ABSTRACT |

Data Deduplication for Primary Data by SearchStorage.com

October 2009 - (Free Research)
This E-Guide will explore if Data Deduplication is suitable for primary data and what vendors are doing to keep performance high for your company’s backups. If you are an IT Professional looking to Dedupe your Primary data, this E-Guide will help you navigate all the options and decisions you need to make. 
(EGUIDE) READ ABSTRACT |

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation

June 2009 - (Free Research)
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. 
(WHITE PAPER) READ ABSTRACT |

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