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Recover lost online revenue with customer experience management by Tealeaf
November 04, 2010 - (Free Research)
In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
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AlwaysOn Point of Care™: Ensuring Availability for Clinical Applications by VMware, Inc.
January 09, 2012 - (Free Research)
Learn the benefits of protecting your clinical IT infrastructure with AlwaysOn Point of Care. Meet stringent requirements for availability, security, elastic scaling, rapid and automated provisioning, high capacity, and low latency with no single point of failure.
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Transport, Location and Semantics by Progress Software
December 31, 2010 - (Free Research)
This paper describes how an enterprise service bus (ESB) enables interoperability at "the seven key points of mediation," which is necessary to achieve the goals of service oriented architecture (SOA): reuse and agility. It spotlights the first three points of mediation: transport, location, and semantics.
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Six Desktop Virtualization Pain-points and How XenDesktop 5 Helps Overcome Them by Global Knowledge
September 30, 2011 - (Free Research)
Many IT departments see the benefits of desktop virtualization and are in the early planning stages of developing various solutions; however, there are still a range of management issues for IT. Review key pain-points that administrators deal with in regards to virtualizing desktops, and learn about ways to alleviate them.
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Cloud Computing: What It Is and What It Can Do For You by Global Knowledge
March 17, 2010 - (Free Research)
Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more.
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Cloud Adoption Advisor by IBM
November 15, 2011 - (Free Research)
This resource details how a cloud adoption advisor can help customers identify the Cloud Entry Point(s) most appropriate for them, help sellers work with clients to identify the Cloud Entry Point(s) and provide basic guidance on adoption next steps.
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 22, 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
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Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc.
November 09, 2011 - (Free Research)
Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
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The impact of Cloud on IT by ComputerWeekly.com
July 21, 2011 - (Free Research)
This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.
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Semantic Integration & The Data Life Cycle by Progress Software
November 23, 2011 - (Free Research)
Read this paper to discover an alternative approach to data integration that ensures that not only is data correct and valid based on your business rules, but more importantly provides the means to fully operationalize those rules in a manner that is both intelligible to business and agile across all segments of the change lifecycle.
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Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc.
April 15, 2009 - (Free Research)
Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p>
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Tiered Storage Takes Center Stage (Horison) by Oracle Corporation
December 21, 2010 - (Free Research)
This paper describes how tiered storage, as a storage initiative, has been proven to significantly reduce acquisition and operating costs for medium and large scale storage enterprises. Read this paper to learn more about how tiered storage is taking center stage.
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Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare
December 2006 - (Free Research)
Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure.
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Information Security Magazine – November 2011 by Information Security Magazine
October 2011 - (Free Research)
This month’s Information Security Magazine cover story focuses on active strategies for malware resistance and compliance, data protection and incident responses found in VDI approaches. Learn how you can implement three top strategies to ensure your active desktop security isn’t compromised.
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Using Desktop Virtualization to Drive Quality and Cost Savings in Clinical Computing by Dell, Inc.
August 2011 - (Free Research)
Incentives created by the American Recovery and Reinvestment Act are expected to increase EHR adoption and point-of-care computing -- meaning demands on availability and performance are high, while the budgets to manage devices are small. Find out how desktop virtualization can assist with these healthcare challenges.
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Reliable Disaster Protection with VMware vCenter Site Recovery Manager by VMware, Inc.
February 2012 - (Free Research)
A simple, cost-effective disaster-recovery solution for virtual environments is high on the agenda for IT organizations as they virtualize more business-critical applications with VMware. VMware vCenter Site Recovery Manager provides centralized management of recovery plans, enables nondisruptive testing and automates site-failover processes.
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Trans Location Semantics by Progress Software
November 2011 - (Free Research)
This webcast covers how an enterprise service bus (ESB) architecture enables interoperability at the seven points of mediation that represent a set of principles that, if adhered to, can provide the agility and reuse that service oriented architecture (SOA) promises.
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