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Service. Smarter. Thriving in the age of the empowered customer by IBM
January 30, 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.
November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.
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Cisco IP Phone Features by Global Knowledge
February 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge
August 2009 - (Free Research)
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
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Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
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Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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Sybase Mobility Guide - a downloadable book by ComputerWeekly.com
March 2011 - (Free Research)
This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers.
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Advanced Authentication Methods: Software vs Hardware by CA Technologies.
June 2011 - (Free Research)
View this webcast to discover the advantages of a software-based authentication solution and how it can help your organization extend strong authentication to all of your employees, partners and customers in a secure, convenient, cost effective manner.
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
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How to manage a mobile phone fleet by ComputerWeekly.com
November 2010 - (Free Research)
The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies.
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BlackBerry Solution Helps Alaskan Police Department on the Job by BlackBerry
September 2011 - (Free Research)
Access this case study to learn how the Soldotna Police Department deployed Blackberry smartphones and InterActPocketCop™ by InterAct Public Safety Systems, to gain wireless access to federal, state and motor vehicle databases.
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CW+: Mobile payments market opportunities for business by ComputerWeekly.com
December 2010 - (Free Research)
The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
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Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.
April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.
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E-Organizing for Busy Project Managers by Global Knowledge Network, Inc.
June 2005 - (Free Research)
Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.
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How to control abuse of social networking on mobile devices by ComputerWeekly.com
November 2010 - (Free Research)
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.
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The Future of Business Collaboration by Citrix Online Go To Meeting
January 2012 - (Free Research)
We know that the future of work will require significantly more collaboration, and it will be dramatically more distributed. This white paper explores how IT is at the forefront of making this future successful, overseeing the use of such technologies as smart phones, webcasting, screen sharing, and more.
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Maximizing Smartphone Value: A Guide for IT Admins by BlackBerry
September 2011 - (Free Research)
As an IT administrator what steps can you take to help your organization benefit the most from the mobile revolution? This guide offers practical, fresh ideas to help you lower costs, maximize benefits and map a strategy.
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