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TechWiseTV: How to Make Your Smartphone More Productive by Cisco Systems, Inc. December 09, 2009 - (Free Research) TechWiseTV will show you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users.  (WEBCAST) READ ABSTRACT |

E-Book: TechFocus: Virtual Desktop Infrastructures by Citrix December 09, 2009 - (Free Research) In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center.  (EBOOK) READ ABSTRACT |

Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez September 24, 2009 - (Free Research) Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications.  (WEBCAST) READ ABSTRACT |

Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network by Global Knowledge December 08, 2009 - (Free Research) When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.  (WHITE PAPER) READ ABSTRACT |

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.  (WHITE PAPER) READ ABSTRACT |

3 'Must Have' Features to Manage Network Change by Dorado Software November 18, 2009 - (Free Research) This webcast will share 3 highly valuable features in terms of getting more control of your network change and configuration management (NCCM). You will learn the NCCM lifecycle and key stages - as well as how to fix problems as they occur - and reduce human error by automating the network to heal itself.  (WEBCAST) READ ABSTRACT |

Journey to the Virtualized Data Center: From Vision to Reality by Cisco Systems, Inc. December 15, 2009 - (Free Research) Register today for a Data Center of the Future live virtual event on December 15 and 16, 2009. Throughout this two-day live event, you'll be able to learn how Cisco – together with world class eco-system partners – is helping IT deliver more value to business by taking a fresh approach to the way data center infrastructure is designed and deployed.  (VIRTUAL TRADE SHOW)

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.  (WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Winning Strategies for the Evolving Legal Marketplace by BlackBerry October 05, 2009 - (Free Research) Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.  (WHITE PAPER) READ ABSTRACT |

Analyst paper: Mobile Banking Creates a Bright Spot Within the Struggling Financial Services Industry by BlackBerry July 27, 2009 - (Free Research) Mobile banking is quickly growing in popularity among young, affluent, tech-savvy smartphone users in America and Canada. As a result, financial institutions will have a highly interactive and expandable line of services and devices they can use to engage their customers.  (ANALYST REPORT) READ ABSTRACT |

What's NOT "Green" in the Data Center? by IBM November 23, 2009 - (Free Research) Are the products you see advertised real, or is it mostly hype? Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, goes over the products and methods that aren’t as green as they'd like you to think and summarizes ways to extend the life of your data center.  (VIDEO) READ ABSTRACT |

Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector by Alcatel-Lucent March 26, 2009 - (Free Research) This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Ensuring Maximum ROI when Developing Mobile Applications by Sybase, Inc. June 08, 2009 - (Free Research) This E-Guide explains how enterprises can maximize ROI while mobilizing their enterprise applications. Part one explains three common deployment approaches. Part two discusses the challenges and benefits of each approach. Part three provides tips to help enterprises maximize mobile application ROI. Read this E-Guide to learn more.  (EGUIDE) READ ABSTRACT |

Webcast: Winning Strategies for the Evolving Legal Marketplace by BlackBerry October 05, 2009 - (Free Research) In this webinar, you'll learn about the rapidly changing state of law firms, how law firms must pay closer heed to business management issues to remain competitive. You'll hear the voice of the client and what law firms must do to succeed in the face of change.  (WEBCAST) READ ABSTRACT |

Mobile Banking: A Bright Spot Within A Struggling Financial Services Industry by BlackBerry June 29, 2009 - (Free Research) Watch this informative webinar to learn about the history of mobile banking, consumer and ecosystem trends driving mobile banking opportunity, moving banks from inquiry to revenue, and much more!  (WEBCAST) READ ABSTRACT |

Business Network Transformation: Rethinking Relationships in a Global Economy by SAP AG January 01, 2008 - (Free Research) The ability to operate effectively in business networks, be they coordinated or collaborative, is critical to sustaining competitive advantage in a commoditizing global economy. By focusing on their unique core capabilities, business network participants spend less on duplication and more on innovation, resulting in higher degrees of..  (ANALYST REPORT) READ ABSTRACT |

Clinical Laboratories of Hawaii Says Mahalo to Google Apps Security for Keeping Data Safe and Secure by Google December 03, 2009 - (Free Research) Clinical Laboratories of Hawaii was looking to implement a solution that would enable it to kill three electronic communications birds with one stone: spam protection, archiving, and encryption. Learn how they were able to use Google Message Discovery to reduce overall IT costs, improve productivity, and maintain regulatory compliance.  (CASE STUDY) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Increasing Efficiencies in the Data Center - Making Your Wide Area Network Work for You by Datalink Corporation August 01, 2009 - (Free Research) Please join Kent Christensen, Virtualization Practice Manager, Datalink, as he analyzes and explains WAN efficiencies between data centers. In addition to the topic of transferring data over the WAN more efficiently between the primary and secondary data centers, much of the presentation will apply to small remote offices as well.  (VIDEOCAST) READ ABSTRACT |

The Fundamentals of a Successful Managed Services Practice by N-able Technologies December 01, 2009 - (Free Research) If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.  (WHITE PAPER) READ ABSTRACT |

Podcast- Ten Reasons Why Thin Client Projects Fail by Pano Logic, Inc November 20, 2009 - (Free Research) This podcast features industry experts, Brian Madden and Gabe Knuth as they discuss the top 10 reasons for thin client project failure. Learn how to avoid common mistakes by choosing the right devices for your environment. And discover migration challenges to prepare for thin client deployment.  (PODCAST) READ ABSTRACT |

Questions Answered In Implementing Virtual Desktops by Pano Logic, Inc November 12, 2009 - (Free Research) The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there?  (WHITE PAPER) READ ABSTRACT |

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