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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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The Two Faces of Risk by SAP AG
June 02, 2009 - (Free Research)
Traditional approaches to risk management emphasize mitigation, focusing on
the readily apparent risks facing a company in the areas of security, privacy,
credit, regulatory, technology, fraud and more. These threats are, of course, important and must be addressed.
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Best Practices in Creating a Strategic Finance Function by SAP AG
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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Understanding How Technology Can Support Manufacturing Quality by Apriso Corporation
November 02, 2009 - (Free Research)
In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.
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Inside SQL Server 2008: Management Studio Improvements by Global Knowledge
July 27, 2009 - (Free Research)
When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008.
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy by BlackBerry
November 02, 2009 - (Free Research)
The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
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Case Study: Clear Channel by Hewlett-Packard Company
September 28, 2007 - (Free Research)
After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.
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2009 IT Skills and Salary Report by Global Knowledge
March 03, 2009 - (Free Research)
Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.
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DFS Changes in Windows Server 2008, Improvements and Best Practices by Peer Software
September 08, 2009 - (Free Research)
DFS has undergone incremental changes, all offering a basic solution for file management across LANs and WANs but the story is incomplete. In this E-Guide, brought to you by SearchWindowsServer.com and Peer Software, learn what improvements have been made to DFS in Windows Server 2008 R2 and what problems still exist.
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VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
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IT/Business Integration – Who’s Doing it Best? by CA
December 16, 2009 - (Free Research)
Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
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Operational efficiency — how to save big with BMC Software by BMC Software, Inc
November 03, 2009 - (Free Research)
As the business demands more from your tight IT budget, it's helpful to know that you can actually fund the IT improvements your business needs from savings generated by improvements in operational efficiency. Read a short overview of how BMC Solutions drive operational efficiency.
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Vista SP1: What You Need to Know before You Deploy by Global Knowledge
December 2008 - (Free Research)
The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.
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How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc.
June 2009 - (Free Research)
More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
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Intelligent Metrics Ensures Success by IFS
July 2007 - (Free Research)
Read how GED Integrated Solutions went through the process of identifying
and implementing metrics to drive its business process improvement program in
2002 and has since learned many important lessons in how to track and leverage
business metrics to improve operational performance.
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Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc.
(E-mail this company)
March 2006 - (Free Research)
BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.
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Desktop Virtualization: Overcoming Five Real-World Challenges by Citrix
January 2009 - (Free Research)
This paper explores the most significant hurdles any desktop virtualization program needs to overcome. Staying focused on the ultimate goal--delivering core applications effectively to users--helps clarify the issues involved in desktop virtualization deployment.
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SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel
November 2009 - (Free Research)
This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.
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