GE Centricity EDI, part of GE Healthcare IT’s Centricity portfolio, leverages technology to help healthcare providers improve patient care, streamline operations, trim revenue cycles and improve cash flows. Processes that were once handled manually are automated and can be performed around the clock.  Read this case study to learn more. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

Today’s health care organizations face a growing list of challenges. And as the volume of patient data continues to explode, they need imaging solutions that streamline management and help control health care delivery costs. Access this white paper for an outline of imaging solutions that offer efficient data management tools. 

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 

This brief video discusses how one business in the healthcare industry leveraged desktop virtualization and was able to optimize clinical workflow and improve patient care. Check out how this virtual infrastructure provided employees with access to the information they needed when they needed it. 

Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained. 

Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility. 

Healthcare Informatics Research recently interviewed nearly 500 health care organizations to shed light on the current state of EMR/EHR adoption. Download this report to discover how organizations are overcoming obstacles to adoption, how they benefiting from EMR/EHR solutions, and where the industry is going next. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

For hospitals, the only thing more important than access to patient data in a disaster is timely access to patient data. This Health IT Interactive Classroom will help providers create and implement effective disaster recovery and business continuity plans -- complete with advice from providers who had to put those plans into action. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.