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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)

In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

(ANALYST BRIEF)

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CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com

December 27, 2010 - (Free Research)

Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support. Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment.

(WHITE PAPER)

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CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com

January 05, 2011 - (Free Research)

IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs.

(WHITE PAPER)

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Increase IT Efficiency and Reduce Costs through Effective JBoss Management by Red Hat

June 28, 2011 - (Free Research)

View this webcast to learn about management strategies for ensuring proper configuration, uptime and availability for business applications and middleware environments. Continue reading to learn more about the most common middleware management challenges and how open source offers are providing cost-effective solutions to them.

(WEBCAST)

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Princeton Insurance Increases Flexibility, Strengthens Competitive Edge with Private Cloud by NetApp

January 05, 2012 - (Free Research)

When the business intelligence platform at Princeston Insurance reached its capacity, the company needed to reevaluate their overall storage strategy. This case study outlines the journey they took to find a new infrastructure solution to increase business agility, IT efficiency and cost-effectiveness. Read on to learn more.

(CASE STUDY)

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Dell Fluid Data Helps BioWare Stay Ahead of the Game by Dell Compellent

October 27, 2011 - (Free Research)

BioWare, a leading developer of console, PC and online role-playing games, is keenly aware of how critical data can be to the bottom line. The company implemented a data center virtualization solution based on the Dell Compellent Storage Center SAN with Dell Fluid Data technology and VMware server virtualization software. Read now to learn more.

(WHITE PAPER)

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Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems

Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.

(SOFTWARE PRODUCT)

eGuide: A Guide to Virtualization Ready Servers by Dell and Microsoft

December 2008 - (Free Research)

This expert E-Guide from the writers at SearchServerVirtualization.com brings you up-to-date on the latest virtualization developments and explains how they can benefit your IT shop.

(EGUIDE)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge

December 2008 - (Free Research)

As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.

(WHITE PAPER)

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CA Application Performance Management by CA Technologies.

June 2011 - (Free Research)

CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.

(WEBCAST)

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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

(WHITE PAPER)

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Cisco, NetApp and VMware Deliver Live Application Mobility Across Data Centers by NetApp

January 2012 - (Free Research)

This white paper introduces a new type of virtual solution designed specifically to improve maintenance, management and mobility in today's virtual infrastructures. By minimizing latency across long distances, this technology allows for the quick and efficient delivery of data and applications from one server to another - all with minimal downtime.

(WHITE PAPER)

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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation

April 2011 - (Free Research)

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.

(WHITE PAPER)

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Data Abstraction Best Practices by Composite Software

March 2011 - (Free Research)

Data abstraction overcomes data structure incompatibility by transforming data from its native structure and syntax into reusable views and data services. But some data abstraction approaches work better than others. Composite data virtualization is an optimal way to implement an abstraction layer at enterprise scale.

(WHITE PAPER)

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Bring Speed and Predictability to Your Next Software Implementation by SAP America, Inc.

October 2011 - (Free Research)

Read this white paper to discover a software implementation solution that reduces risk by letting customers know upfront what they will be getting for their money and in what timeframe.

(WHITE PAPER)

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Stop losing revenue from poor online customer experiences by Tealeaf

August 2011 - (Free Research)

24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

(WHITE PAPER)

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Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)

Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.

(EGUIDE)

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5 ways to increase online self-service adoption for financial services by Tealeaf

September 2011 - (Free Research)

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.

(WHITE PAPER)

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Case Study- B&H Photo: Driving Rapid Top-line Growth through Ariba PunchOut™ and Online Marketing by Ariba, Inc.

December 2011 - (Free Research)

Read this paper to learn about the ways in which online marketing systems can boost sales and drive rapid top-line growth through showcasing your entire spectrum of products and services.

(WHITE PAPER)

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Five Steps to Improving Business Performance through Customer Intimacy by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.

(WHITE PAPER)

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