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Symantec Workspace Profiles by Symantec October 29, 2009 - (Free Research) SWP is a new software product from Symantec's Endpoint Virtualization group. SWP separates (virtualizes) the user's profile (user data, settings and personality) from the underlying operating system allowing users to easily roam from device to device, work on two sessions simultaneously, or access their profile in the context...  (SCREENCAST) READ ABSTRACT |

Orion NetFlow Traffic Analyzer by SolarWinds, Inc. February 10, 2009 - (Free Research) Many networking managers cite lack of visibility into network issues and performance as a common problem. They need the ability to identify which users and applications are consuming the most network bandwidth and which IP addresses are top talkers. Check out this download to learn how the Orion NetFlow Traffic Analyzer provides this information.  (TRIAL SOFTWARE) READ ABSTRACT |

Visibility and Control with Proxy Appliances by Blue Coat December 03, 2007 - (Free Research) This paper explores a high-performance solution that can provide total visibility and control of all network users during Web-based communications with zero impact on firewall operations and network bandwidth.  (WHITE PAPER) READ ABSTRACT |

Lumension Application Scanner Offer by Lumension January 28, 2009 - (Free Research) This tool identifies the presence of all Windows applications installed on a specific computer or domain that you administrate.  (ASSESSMENT TOOL) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain June 08, 2009 - (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.  (CASE STUDY) READ ABSTRACT |

5 Reasons Why You Need Better Visibility of Your Network by Blue Coat April 20, 2009 - (Free Research) If you can't see what's happening, then you can't even begin to attack what's wrong with the network. Here are 5 concrete reasons why you should contact Blue Coat today and start working towards greater visibility of your network.  (ARTICLE) READ ABSTRACT |

HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View by HP, Vmware and AMD February 01, 2009 - (Free Research) This paper is for decision makers that are familiar with and interested in VMware View as a desktop replacement strategy. An understanding of networking and fibre channel infrastructure and how they interact with HP Virtual Connect technologies, virtualization benefits and techniques, VMware software, and datacenter practices is recommended.  (TECHNICAL ARTICLE) READ ABSTRACT |

Podcast: Systems Management Considerations for Server Virtualization by Dell and Symantec November 04, 2009 - (Free Research) This podcast explores the new virtualization tools available. Discover the management and monitoring risks of virtualization, and options for mitigating these risks. Learn how to leverage server virtualization to consolidate multiple servers and improve power, cooling and space efficiency.  (PODCAST) READ ABSTRACT |

Systems Management Considerations for Server Virtualization by Dell and Symantec November 03, 2009 - (Free Research) This videocast explores the new virtualization tools available. Discover the management and monitoring risks of virtualization, and options for mitigating these risks. Learn how to leverage server virtualization to consolidate multiple servers and improve power, cooling and space efficiency.  (VIDEO) READ ABSTRACT |

Enhanced Caching of Static Flash Video: Smoothing Popularity Based Traffic Bursts by Blue Coat October 22, 2009 - (Free Research) The proliferation of user-generated content and video sharing sites has made for a constant source of new material. However, the bandwidth demands of such media often congest WAN links. One approach is to just block flash video. This technical brief presents an alternate approach that can allow video and business critical applications to co-exist.  (TECHNICAL ARTICLE) READ ABSTRACT |

Maximizing Financial Benefits: Evolving WAN Optimization To Application Delivery by Blue Coat July 09, 2009 - (Free Research) This webcast discusses how WAN optimization technology is still relevant and produces cost savings for organizations despite an evolving IT environment.  (WEBCAST) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

eGuide: Making IT Automation a Reality by Hewlett-Packard Company December 2008 - (Free Research) This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.  (WHITE PAPER) READ ABSTRACT |

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.  (WHITE PAPER) READ ABSTRACT |

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company September 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.  (WHITE PAPER) READ ABSTRACT |

Managing the WAN to Optimize Business by Blue Coat July 2007 - (Free Research) Bandwidth management is a common technique employed by IT organizations to improve quality of service over the WAN by assigning guaranteed levels of bandwidth and prioritizing traffic to improve application performance. To be effective, bandwidth management must be perfectly aligned with business policies and priorities. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Oracle Account Security: Chapter from "HOWTO Secure and Audit Oracle 10g and 11g" by Guardium November 2009 - (Free Research) Read this chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to secure Oracle by checking for weak passwords, configuring failed login policies, preventing DoS attacks with resource limits, and auditing user profiles.  (BOOK) READ ABSTRACT |

Application Performance Brief: Oracle Applications by Blue Coat January 2007 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle's core relational database management system technologies.  (ARTICLE) READ ABSTRACT |

Understanding and Managing Supply Chain Risk by SAP AG January 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.  (WHITE PAPER) READ ABSTRACT |

Voice and Video: Breaking the Bandwidth Barrier by Blue Coat October 2009 - (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.  (WEBCAST) READ ABSTRACT |

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