If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

SQL Server performance is highly dependent on how you configure your server's storage subsystems. With that in mind, this e-guide dives into a benefit/cost comparison of the increasingly popular solid-state drive (SSD) trend and explains some of the top mistakes people make when purchasing hardware for SQL Server. 

This white paper provides an overview for deploying SQL Server in a virtualized environment for VMware ESX 3.5 Update 4 (U4) running on the latest PowerEdge M610 and M710 blade servers and EqualLogic PS6000XV iSCSI storage arrays. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

Check out this essential webcast to learn all about the security & compliance features for SQL Server from Il-Sung Lee, Senior Program Manager from SQL Server Engine Security team. 

As IT budgets continue to slump, you'll need to develop a solid case for the SQL Server upgrade. Inside this e-Book, learn about the features that will get the management buy-in. 

This document focuses on each level of security, starting at the server level and working our way down to database objects such as Server Security, Database Security, Schema Security and Object Security. 

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 

Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. 

This white paper discusses the information security and compliance issues associated with Microsoft SQL Server database systems. Whether you’re a CSO, IT manager, internal auditor or database administrator, you'll learn about the database security threat, how compliance fits into the overall scheme and what you should do to minimize your risks. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.