Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. 

Read this paper to determine how best to protect your SQL environment when running SQL Server on Dell PowerEdge servers. 

This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9. 

This white paper provides an overview for deploying SQL Server in a virtualized environment for VMware ESX 3.5 Update 4 (U4) running on the latest PowerEdge M610 and M710 blade servers and EqualLogic PS6000XV iSCSI storage arrays. 

It is critical that SQL Server environments are well protected and maintain integrity. This white paper highlights how iSCSI SAN solutions can simplify management and protect this data, while retaining flexibility in SQL Server environments. 

Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. 

Read this expert E-Guide to discover strategies and best practices essential for effective SQL Server consolidation and optimization. Gain insight into the common challenges associated with consolidation initiatives and learn how to maintain a high level of availability and performance in SQL Server virtual machines. 

The process of SQL "tuning" involves finding the absolute fastest route to answer your query. In this webcast, discover how SQL tuning brings down your CPU costs and lowers response and run times. Also find out answers to pressing SQL tuning questions including "how do you find the SQL to tune" and "which SQL must be tuned and why?" 

The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2. 

Double-Take Software provides organizations with a solution that offers distinct recovery and protection advantages over manual Microsoft SQL built-in replication capabilities: Double-Take Availability saves more data real-time and restores that data in a much faster manner.