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Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.  (EBOOK) READ ABSTRACT |

Socialbomb Works with Riverbed in the Cloud to Keep TV Fan Base Engaged Online by Riverbed Technology, Inc. November 09, 2011 - (Free Research) This case study examines how one company chose Riverbed® Stingray™ Traffic Manager to ensure that its advanced social network projects remained online, and that they provided detailed reporting during traffic spikes.   (CASE STUDY) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 27, 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.  (WEBCAST) READ ABSTRACT |

Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc. January 2012 - (Free Research) Managing today's complex, volatile, global supply chains requires the right set of performance metrics as well as the insight into risks and opportunities that analytics provides. Read this paper to learn how to use the widely-accepted SCOR framework to assess and improve your organization's supply chain performance management.  (WHITE PAPER) READ ABSTRACT |

3 Steps to Service Assurance: Fostering Effective Data Collection, Analytics, and Reporting by CA Technologies. June 2011 - (Free Research) The process of capturing and analyzing data from many sources for a clear picture of network performance and distributing these metrics can pose a complicated challenge. The effort is worthwhile - successfully performing these activities helps IT identify and isolate problems before they cripple the delivery of critical business services.  (WHITE PAPER) READ ABSTRACT |

Enhanced Interior Gateway Routing Protocol (EIGRP) by Global Knowledge February 2010 - (Free Research) Every routing protocol has some pros and cons and its own metric considerations. In this white paper, we will discuss Enhanced Interior Gateway Routing Protocol (EIGRP), a Cisco-proprietary routing protocol.  (WHITE PAPER) READ ABSTRACT |

Five Ways to Optimize Offsite Storage and Business Continuity: A WAN Optimization Primer for Storage Professionals by Silver Peak February 2012 - (Free Research) Supported by results from specific case studies, this whitepaper shows how you can finally meet your recovery objectives, provide seamless failover between multiple sites, improve remote application performance, and lower your ongoing bandwidth costs.  (WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

How to Utilize Virtual Hardware Metrics to Ensure Optimal Performance by HP and Intel May 2011 - (Free Research) This expert e-guide from SearchVMware.com contains vital virtual hardware statistics for your consideration, including virtual CPU counts and consolidation ratios. Additionally, the benefits of scaling up and scaling out are weighed.  (EGUIDE) READ ABSTRACT |

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper.  (WHITE PAPER) READ ABSTRACT |

GARTNER REPORT- Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in by HP and Intel May 2011 - (Free Research) In this white paper, learn how segmenting the network infrastructure into smaller pieces can provide clarity on networking requirements and the ability to make better vendor decisions.  (WHITE PAPER) READ ABSTRACT |

Webcast: In-memory Analysis: Delivery Insights at the Speed of Thought by BeyeNETWORK November 2011 - (Free Research) This webcast featuring Wayne Eckerson, BI expert and Director of Research for Business Application and Architecture at TechTarget, examines how BI tools will balance top-down, metrics-reporting with bottom-up, ad hoc analysis in a user friendly manner that delivers fast performance while securing information consistency.  (WEBCAST) READ ABSTRACT |

IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc. February 2012 - (Free Research) IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources.  (WHITE PAPER) READ ABSTRACT |

Scorecarding with IBM Cognos 8 Business Intelligence: Monitor, Manage and Perform by IBM November 2011 - (Free Research) Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated.  (WHITE PAPER) READ ABSTRACT |

Data Sheet: Backup for Windows Servers by Peer Software January 2012 - (Free Research) This white paper introduces a new server backup solution that can help meet today's biggest backup and recovery challenges. Designed to allow real-time disk-to-disk backup while keeping management costs low, this technology can both reduce your backup window and ensure your data is secured. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Business Collaboration by Citrix Online Go To Meeting January 2012 - (Free Research) Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change.  (WEBCAST) READ ABSTRACT |

Data Center Management: The Key Ingredient for Reducing Server Power While Increasing Data Center Capacity by Cisco Systems, Inc. June 2010 - (Free Research) The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market.  (WHITE PAPER) READ ABSTRACT |

8 Tips for Troubleshooting VMware vSphere by Global Knowledge June 2011 - (Free Research) Server virtualization is rapidly becoming commonplace throughout the enterprise computing community, and VMware's vSphere  is perhaps one of the most widely used virtualization platforms. Take a look at this exclusive resource to gain eight tips for troubleshooting and optimizing your virtual environment performance.  (WHITE PAPER) READ ABSTRACT |

Proving the value of IT by Hewlett-Packard Company November 2011 - (Free Research) This white paper introduces a new executive scorecard that automates data collection and analysis from multiple sources, including third-party products, to provide a single view of IT performance metrics.  (WHITE PAPER) READ ABSTRACT |

MFT Benefit Calculator by IBM January 2012 - (Free Research) The Managed File Transfer benefit calculator shows you how much FTP is really costing you. Answer the questions to generate a customized benefit report that provides insight into areas of potential cost savings, metrics that help make an ROI business case, and examples of how other companies have saved with Managed File Transfer.  (ASSESSMENT TOOL) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies. December 2011 - (Free Research) Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.  (WHITE PAPER) READ ABSTRACT |

Video: Get IT insight on your organization, as it's happening in a user-friendly scorecard by Hewlett-Packard Company November 2011 - (Free Research) Watch this short demonstration of HP IT Executive Scorecard to learn how easy it is to gather, analyze and report on your business intelligence (BI).  (VIDEO) READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate January 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.  (ANALYST REPORT) READ ABSTRACT |

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