This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. 

In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. 

This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape. 

Uncover the latest in consumerization as well as strategies for handling the growing trend. 

The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business. 

Access this webcast to understand the emerging landscape of the new branch network, the security threats, and the corrective options to best address these challenges. 

While we try to keep pace and adopt new platforms such as smartphones, social media and cloud services, malware is just as good at taking on the latest trends with ease. Explore why enterprises need to step up their game and implement new antimalware protection strategies that are specifically designed to mitigate these multifaceted threats. 

This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 

In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves. 

In 2011 manufacturers showed renewed willingness to invest in IT due to signs of growing consumer demand.  In this e-guide, readers will hear from Forrester and editors of SearchManufacturingERP.com about the growing technology trends for the new year. 

Check out this E-Guide to learn about emerging storage solutions like solid state (SSD), virtualization-optimized storage and automated tiering. You'll also learn about the latest trends in enterprise storage today, discover the ins and outs of virtual NAS and learn four ways to virtualize file access. Read on to learn more. 

This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.