Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring, and give them the ability to receive performance metrics specific to the VMware virtual infrastructure. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

To deliver high-demand content to a widely dispersed pool of internet users, a cache-based Content Delivery Network is the way to go. This type of CDN stores duplicates content near user access points, reducing distance-imposed latency and improving video and audio quality. This paper weighs the pros and cons of using a network-based CDN provider. 

When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast. 

CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence of the need for community involvement. 

Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise. 

No longer a thing of the future, IP Convergence is now the cost of doing business. Unified Communications (UC) is the target destination for many enterprises. And while the concept is no longer new, IP convergence remains the first major step on that path. 

Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or "Best of Breed" solutions. 

This screencast will walk you through the process of getting an up-to-date development environment up and running with PHP 5.3, MySQL 5.1 and IIS 7.5, on Windows 7. 

Read this whitepaper to learn about the security implications of modern threats, where emerging technologies can add real value, and five key strategies for ensuring solid malware protection. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.