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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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CW+: Developer Survey Report from Embarcadero Technologies by ComputerWeekly.com
August 10, 2010 - (Free Research)
The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.
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Technology Industry Survey 2012 by ComputerWeekly.com
October 21, 2011 - (Free Research)
This exclusive research reveals what IT professionals really think about technology, their employers, and their careers
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Airline IT Trends Survey by ComputerWeekly.com
June 24, 2010 - (Free Research)
For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.
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How to tie learning to business impact by ComputerWeekly.com
December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.
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Survey: Server Virtualization for SMB Survey by Dell and Microsoft
April 29, 2010 - (Free Research)
In 2010, what are your plans for server virtualization? What key feature is most important to you when evaluating virtualization technologies for your organization? Take this survey to contribute your thoughts on server virtualization for SMBs!
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Virtual Integrated Solutions Survey by Dell, Inc. and Intel
April 26, 2011 - (Free Research)
Take the "Virtual Integrated Solutions Survey" and share your input on converged infrastructures, unified fabric & preferred vendors.
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Gartner 2011 Magic Quadrant for BI Platforms by LogiXML
January 27, 2012 - (Free Research)
This white paper features results of a survey conducted by Gartner. The survey asked business intelligence (BI) leaders to explain their experiences with BI platforms from 25 vendors
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Fighting fraud in government by ComputerWeekly.com
January 13, 2012 - (Free Research)
Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.
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Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network by Global Knowledge
December 08, 2009 - (Free Research)
When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.
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Access Control Excellence (ACE) Survey by FoxT
June 13, 2011 - (Free Research)
Take this survey and find out how well your current access control solution is working, and learn where you can find a more effective one.
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Desktop Virtualization Survey by Dell, Inc. and Intel
April 25, 2011 - (Free Research)
Take the “Desktop Virtualization Survey” and share your input on desktop virtualization, software/server selection, processor selection & preferred vendors.
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The Social Customer Engagement Index by SAP America, Inc.
July 25, 2011 - (Free Research)
This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.
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CIO Survey Reveals Top Application Performance Management Strategies by CA Technologies.
June 13, 2011 - (Free Research)
In an exclusive survey, members of the CIO Forum on LinkedIn have weighed in on the business impact of application performance. These CIOs and IT leaders say they directly associate application performance with end-user and customer satisfaction, along with the potential to increase productivity and lower costs.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Assessment Cross-Channel Experience Assessment by IBM
November 17, 2011 - (Free Research)
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
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2011 IT Skills and Salary Report by Global Knowledge
March 20, 2011 - (Free Research)
This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change.
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Servers for SMB Survey by Dell, Inc. and Intel
April 29, 2010 - (Free Research)
Take the "Servers for SMB Survey" and share your input on server selection, application upgrades, and processor selection & preferred vendors.
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