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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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Assessment Cross-Channel Experience Assessment by IBM
November 17, 2011 - (Free Research)
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Security Management 2.0: Time to Replace Your SIEM? by Q1 Labs
December 14, 2011 - (Free Research)
Is it time to replace your SIEM? In this paper, take a look into factors for considering a new security management platform, examining each aspect of the decision, and presenting a process to migrate if the benefits outweigh the risks.
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What’s New in VMware vSphere 5: Platform by Dell and VMware
February 08, 2012 - (Free Research)
Explore the newest features in vSphere 5.0, and find out how this latest release from VMware builds upon previous versions to extend existing features and capabilities to improve your ability to upgrade, patch and maintain your hosts, virtual machine hardware and tools.
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Data Sheet: File Migration for Windows and NetApp by Peer Software
January 24, 2012 - (Free Research)
This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization.
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Trends and Challenges in Today's Health Care Storage Market by Intel
May 01, 2011 - (Free Research)
This white paper examines current challenges in the storage industry resulting from globalization of markets, exponential data growth, and new regulatory requirements, and how to meet the demands of this ever-changing storage market by adopting virtualization, serverization, and more.
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Ericom AccessNow HTML5 RDP Client - Web Access to VMware View Desktops by Ericom Software
January 27, 2012 - (Free Research)
Discover how VMware customers can gain instant browser-based access to full-fledged VMware View desktops from any PC, Mac, Linux, Chromebook, iPad, Android, and other devices, e.g., tablet or smartphone, using an HTML5 browser supporting the WebSocket protocol. Zero client support and maintenance required - learn more about this software now!
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Information Security Magazine - February 2012 by SearchSecurity.com
February 01, 2012 - (Free Research)
While we try to keep pace and adopt new platforms such as smartphones, social media and cloud services, malware is just as good at taking on the latest trends with ease. Explore why enterprises need to step up their game and implement new antimalware protection strategies that are specifically designed to mitigate these multifaceted threats.
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What’s new in vSphere 5? by Dell and VMware
February 02, 2012 - (Free Research)
Explore the newest features in VMware vSphere 5, and find out how vSphere helps businesses accelerate the shift to cloud computing. Learn about the new VM format, support for Apple products, improvements in availability and scalability, and more!
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Forrester Report: Development Testing: A New Era In Software by Coverity
November 23, 2011 - (Free Research)
In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”.
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Maturing Your DLP Strategy for Today’s Threats by Sophos, Inc.
February 02, 2012 - (Free Research)
Social networks have become a new avenue to cybercriminals today, using social engineering to exploit systems and data. In this expert resource, uncover how social networking is impacting data loss prevention (DLP) strategies and explore eight key questions to ask your vendor to help mature your DLP solution.
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Analytics - the new path to value by IBM
November 15, 2011 - (Free Research)
To better understand how today's organizations are using analytics, a survey was conducted amongst a global sample of nearly 3,000 executive managers and analysts. Based on the results, this study offers recommendations on how organizations can strengthen their analytics capabilities to achieve a long-term advantage.
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What's New in SQL Server 2012 Whitepaper by Microsoft
January 03, 2012 - (Free Research)
SQL Server Code Name "Denali" is a significant product release that helps customers to build and support mission critical environments with more confidence and efficiency. This white paper provides an overview of its key new features, benefits, and functionality.
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Metrics for Social Customer Service by SAP America, Inc.
July 25, 2011 - (Free Research)
This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.
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Building Virtualization-Optimized Date Center Networks by Global Knowledge
January 13, 2012 - (Free Research)
Data center networks designed to support traditional client-server software deployment models can’t meet the performance and scalability requirements of the new virtualized data center. Explore how HP networking solutions is helping businesses meet the challenges of the new virtualized data center.
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The Expert Guide to VMware Data Protection and Disaster Recovery by Veeam Software
February 09, 2011 - (Free Research)
This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization.
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The Essential Guide to Legacy-Free Disaster Recovery by Veeam Software
February 09, 2011 - (Free Research)
This white paper overviews the evolution of DR strategies for x86 computing, how VMware enables new strategies but also introduces new challenges, and how adopting the latest VMware vSphere platforms along with Veeam vPower allows you to proceed confidently on the journey to a legacy-free DR solution.
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Best of Both Worlds: Combining Disk and Tape for Optimal Data Protection by Imation Corp.
(E-mail this company)
November 18, 2011 - (Free Research)
This white paper outlines a new, removable disk-based backup solution for SMBs. Combining disk's ease of use, shorter backup windows and high backup and recovery success rates with tape's durability, infinite capacity and portability, this new technology can give SMBs the confidence and tools they need to successfully complete backups/recovery.
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The New Branch Office - Simply Connected by Juniper Networks, Inc.
December 13, 2011 - (Free Research)
Access this webcast to understand the emerging landscape of the new branch network, the security threats, and the corrective options to best address these challenges.
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