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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Assessment Cross-Channel Experience Assessment by IBM
November 17, 2011 - (Free Research)
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
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Podcast: Designing of Desktop Virtualization Architecture by Dell and VMware
June 15, 2011 - (Free Research)
Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.
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Designing of Desktop Virtualization Architecture by Dell and VMware
June 15, 2011 - (Free Research)
IT pros have a general understanding of virtual desktop infrastructures. But when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This webcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.
March 2006 - (Free Research)
The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.
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Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research)
Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
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MPI Group: The Informed Manufacturer — Tips, Tricks and Tactics for High-Tech Manufacturers by SAP America, Inc.
July 2011 - (Free Research)
For high-tech manufacturers, even a brief delay in design, production, or distribution can severely limit sales and profitability. With so much at risk, speed and accuracy are imperative. Read this white paper to learn what practices, processes and systems will keep your high-tech manufacturing organization on the cutting edge.
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Realize The Benefits Of Design, Operation, Maintain Thinking Today by IFS
January 2012 - (Free Research)
In this white paper, you'll find tips and strategies for maintaining an open and flexible IT system that will increase the efficiency of your enterprise. Learn how leveraging design, operate, maintain (DOM) can facilitate an easy transition to an open IT system.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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Building a Highly Reliable SAN by Dell, Inc.
July 2008 - (Free Research)
System reliability is a vital component in Storage Area Network (SAN) design that keeps your production environment operating and avoids data loss and downtime.
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CA ERwin Data Modeler r8 by CA ERwin from CA Technologies
April 2011 - (Free Research)
CA ERwin Data Modeler r8 is an industry-leading data modeling solution that provides a simple, visual interface to manage your complex data environment. It provides state of the art visualization capabilities, coupled with a dynamic new user interface. Download this demo software to give it a try!
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware
July 2009 - (Free Research)
Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations.
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Consolidation and Virtualization Strategies for deploying Microsoft SQL by Dell, Inc.
May 2011 - (Free Research)
This white paper provides guidance and recommendations to help customers design a consolidation and virtualization strategy for deploying Microsoft SQL Server software on the latest Dell PowerEdge servers and Dell EqualLogic iSCSI storage arrays.
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CA ERwin Data Modeler r8 by CA ERwin from CA Technologies
April 2011 - (Free Research)
CA ERwin Data Modeler r8 is an industry-leading data modeling solution that provides a simple, visual interface to manage your complex data environment. It provides state of the art visualization capabilities, coupled with a dynamic new user interface. Download this demo software to give it a try!
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50,000-Seat VMware View Deployment by VMware and NetApp
May 2011 - (Free Research)
Desktop virtualization is becoming more of a hot topic as it allows organizations to control costs and use limited resources to manage their desktop infrastructures. This white paper highlights an architectural design for a 50,000-seat VMware View architecture created by NetApp, Vmware, Cisco, Fujitsu, and Wyse. Learn more here.
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The Preferred Business Intelligence Choice-Designed for Growing Companies by SAP America, Inc.
December 2008 - (Free Research)
Finding a business intelligence (BI) solution that integrates with your small to midsize organization's existing IT assets can be challenging. Read this paper to discover SAP BusinessObjects Edge BI, built on an open, heteregeneous platform and designed to integrate easily with SAP, Microsoft, Oracle, and even mobile environments.
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Configuring and Allocating Storage for Virtual Desktops by Dell and VMware
June 2011 - (Free Research)
In this mediacast, you'll find out how to accurately assess storage requirements for your organization's VDI project; how to design the infrastructure to meet storage requirements; storage array features to employ to in a VDI environment; and tips and tricks for minimizing VDI's storage impact.
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