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As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.  (WHITE PAPER) READ ABSTRACT |

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.   (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.  (WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.  (WEBCAST) READ ABSTRACT |

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.  (WHITE PAPER) READ ABSTRACT |

Resin Application Server Java EE 6 Web Profile by Caucho Technology March 2010 - (Free Research) Caucho Technology aims to certify the Resin 4 application server on the newly finalized Java EE 6 Web Profile. This white paper discusses the Java EE 6 Web Profile and how it fits with the development philosophy of Resin as well as the details of our implementation including Resin extensions to the Java EE 6 Web Profile.  (WHITE PAPER) READ ABSTRACT |

User Profile Manager Best Practices Guide by Citrix February 2009 - (Free Research) This document provides the best practices for addressing the "last write wins" issue and key profile use case scenarios that can dramatically benefit with a User Profile Manager solution.  (WHITE PAPER) READ ABSTRACT |

Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit February 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment.  (INFORMATION CENTER) READ ABSTRACT |

Focus Solution Profile Microsoft Hyper-V System & Center Virtual Machine Manager by Microsoft Corporation India Pvt Ltd March 2008 - (Free Research) This Focus profile describes Microsoft Hyper-V and VMM. It discusses Microsoft's server virtualization history, the origins of the Microsoft virtual server technologies and solutions, and the architecture of those solutions.  (WHITE PAPER) READ ABSTRACT |

Focus Solution Profile: Microsoft Hyper-V and System Center Virtual Machine Manager by Microsoft Corporation India Pvt Ltd March 2008 - (Free Research) This Focus profile describes Microsoft Hyper-V and VMM. It discusses Microsoft's server virtualization history, the origins of the Microsoft virtual server technologies and solutions, and the architecture of those solutions.  (WHITE PAPER) READ ABSTRACT |

Realize effective distributed development via a virtual software factory by Island Training Solutions, Inc. September 2009 - (Free Research) This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory. Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators.  (ASSESSMENT TOOL) READ ABSTRACT |

Dell Data Center 360 - Interactive Video Tour by Dell, Inc. and Intel November 2009 - (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.  (INFORMATION CENTER) READ ABSTRACT |

Crystal Reports 2008 - Download a FREE 30 Day Trial by SAP BusinessObjects April 2009 - (Free Research) With Crystal Reports, you can: Empower end users to explore reports with on-report sorting and parameters, Minimize IT and developer effort with interactive reports.  (TRIAL SOFTWARE)

Presentation Transcript: The End User Experience, Flexible Computing by Intel Technology Provider November 2009 - (Free Research) This presentation transcript explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Reference Architecture: Scalable Virtual Desktops with EqualLogic and VMware by Dell, Inc. November 2009 - (Free Research) This document describes the results of work done by VMware in conjunction with Dell to create a scalable server and storage architecture for VMware View environments.  (ARTICLE) READ ABSTRACT |

XenDesktop Trial by Citrix October 2009 - (Free Research) Citrix XenDesktop™, a virtual desktop (VDI) and desktop management solution, delivers desktops on-demand to users anywhere while dramatically simplifying desktop management throughout the desktop lifecycle. If you are ready to try XenDesktop for yourself download the evaluation version.  (TRIAL SOFTWARE)

Leveraging Open Source Data Quality - Practical Examples Illustrated with Talend Data Quality by Talend March 2010 - (Free Research) This Technical White Paper presents the main challenges of data quality and drills into specific uses of data profiling and data cleansing. It highlights, through 32 distinct use cases, how open source data quality technology can be used to alleviate issues related to poor-quality data.  (WHITE PAPER) READ ABSTRACT |

Due Diligence - Why It’s the Key to Your Avaya-Nortel Enterprise by Interactive Intelligence, Inc. February 2010 - (Free Research) This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies.  (WHITE PAPER) READ ABSTRACT |

Unleashing the Power of 4G and LTE with Smarter Subscriber Data Management by Hewlett-Packard Company March 2010 - (Free Research) In this white paper, read how you can achieve unified subscriber profiles in multigeneration, multivendor networks and deliver the sophisticated, personalized experience your current - and future - subscribers expect and demand.  (WHITE PAPER) READ ABSTRACT |

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.  (WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™ for Microsoft Environments - Make Better Business Decisions Today by SAP AG February 2010 - (Free Research) SAP® BusinessObjects™ business intelligence (BI) solutions inter-operate with Microsoft software, enriching the end-user experience while enhancing decision making.  (ANALYST BRIEF) READ ABSTRACT |

IDC Vendor Profile: CommVault Gains Market Share and Continues to Outperform Storage Software Markets by CommVault Systems, Inc. February 2010 - (Free Research) Over the past five years, the storage software industry has faced consolidation. Large incumbents have acquired innovative technology from start-ups and emerging companies. CommVault Systems (CVLT) is a data and information management software provider challenging traditional incumbents.  (ANALYST REPORT)

Interactive Demo: Connected® Online Backup for Desktop/Laptop by Iron Mountain Digital February 2009 - (Free Research) Discover how Connected Online Backup for Desktop/Laptop can provide desktop and laptop data protection, user-friendly data restoration and risk-free automatic back up.  (DEMO) READ ABSTRACT |

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