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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc.
August 19, 2009 - (Free Research)
In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
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Converging Voice and IT Networks to Mobilize the Enterprise by Hewlett-Packard Company
September 01, 2009 - (Free Research)
Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.
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Convergence That Makes Sense - Bringing Together Voice and Data Networks by Hewlett-Packard Company
September 01, 2009 - (Free Research)
Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Networking and Unified Communications by CDW Corporation
September 2009 - (Free Research)
In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.
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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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Disaster Got You Down? by CDW Corporation
September 2009 - (Free Research)
While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.
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Connecting Through Content: Issue One by KnowledgeStorm, Inc
(E-mail this company)
March 2007 - (Free Research)
This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives.
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Presentation transcript: Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc.
September 2009 - (Free Research)
In this presentation transcript, based on the webcast of the same name, you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
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Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc.
August 2009 - (Free Research)
In this technical podcast you'll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
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How to Reduce Eclipse BIRT Development Effort for Data Visualizations by Actuate
September 2009 - (Free Research)
Actuate BIRT Interactive Viewer is a web-based tool for the interactive analysis and modification of reports. Download this white paper to learn how with Actuate BIRT Interactive Viewer end users can change formatting, hide, add or move data, create charts, sort data and apply functions to data.
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Business Communication Tools for Tough Times by Cisco Systems, Inc.
August 2009 - (Free Research)
Small businesses in particular have to do more with less, without compromising the ability to deliver quality products and services to their customers. Unified communications and Web 2.0 collaboration tools can help your employees be more productive right from their desktops, simply, easily, and cost-effectively.
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Realize effective distributed development via a virtual software factory by IBM
September 2009 - (Free Research)
This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory. Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators.
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Crystal Reports - The Affordable, Trusted Solution that Just Works by SAP BusinessObjects
August 2009 - (Free Research)
With Crystal Reports - solve report design and information sharing issues through: powerful report and dashboard mashups, secure report sharing, management, scheduling and publishing - an affordable, cross-platform solution, that just works.
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Ready Access to Real-Time Data Helps Small Businesses Thrive by SAP AG
February 2008 - (Free Research)
Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the
SAP® Business One application. Read this white paper to learn more!
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Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP America Inc
January 2009 - (Free Research)
This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.
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