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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact
December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
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Improving Confidence by Increasing Understanding in Information by IBM
May 08, 2009 - (Free Research)
Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management.
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Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc.
October 20, 2009 - (Free Research)
Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.
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How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.
September 23, 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.
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Syncsort BEX Virtualization Features by Syncsort
October 21, 2009 - (Free Research)
Fast backup. Instant recovery. Superior data protection for physical and virtual environments. BEX Delivers excellent value for the lowest total cost of ownership. Read this data sheet for the specifics and benefits of BEX 3.1.
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Bitpipe Research Guide: EAI and Web Services by Bitpipe
November 30, 2006 - (Free Research)
Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises.
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Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge
March 13, 2009 - (Free Research)
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc.
June 18, 2009 - (Free Research)
The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.
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Cisco Continuous Data Protection for Files by Cisco Systems, Inc.
March 25, 2009 - (Free Research)
Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.
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Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.
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Are Your Mobile Endpoints Secure? by Trend Micro, Inc.
August 2009 - (Free Research)
In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.
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Best Practices for Network Transformation for Carrier Ethernet Services by ECI Telecom
May 2009 - (Free Research)
ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more.
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Speeding ETL Processing in Data Warehouses by Syncsort
October 2009 - (Free Research)
For processing data for BI analytics and other applications, the usual go-to software products include various extract, transform, load (ETL) and data warehousing solutions. However, these products do not always provide the speed required to deliver data on time. An additional product can speed the processing of high volumes of data.
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Driving Operations through Better, Faster Decision Making by SAP AG
October 2009 - (Free Research)
Software can't tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how many pairs of socks customers buy when they purchase particular styles of shoes. Having accurate, timely data takes the guesswork out of the decision-making process.
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Commodity Coding: Code It or Buy (Too Much of) It by DataFlux Corporation
November 2009 - (Free Research)
This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.
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Creating and managing value-driven product portfolios by IBM
June 2009 - (Free Research)
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.
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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
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VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
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The Evolving Branch Office by SonicWALL
November 2009 - (Free Research)
With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices.
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