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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc. October 2009 - (Free Research) In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Network Testing Labs Review: Make Internet Risks and Perils Disappear by McAfee, Inc. June 2009 - (Free Research) Read this paper to learn how your organization can install a filtering device that blocks malware from your network. McAfee's Email and Web Security appliance is recognized as an effective tool for identifying "bad" URLs.  (WHITE PAPER) READ ABSTRACT |

The End User Experience: The Working End User by Intel Technology Provider November 2009 - (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.  (WEBCAST) READ ABSTRACT |

Podcast: The End User Experience: The Working End User by Intel Technology Provider November 2009 - (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.  (PODCAST) READ ABSTRACT |

Are Your Mobile Endpoints Secure? by Trend Micro, Inc. August 2009 - (Free Research) In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel July 2009 - (Free Research) This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime.  (WHITE PAPER) READ ABSTRACT |

Data Protection Examples Using PS Series Snapshots in a VMware® Virtual Infrastructure by Dell, Inc. May 2008 - (Free Research) This tech report demonstrates how using Dell EqualLogic SAN Snapshots can improve data protection in a VMware Virtual Infrastructure environment.  (TECHNICAL ARTICLE) READ ABSTRACT |

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.  (WHITE PAPER) READ ABSTRACT |

Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC May 2008 - (Free Research) Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations.  (WHITE PAPER) READ ABSTRACT |

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.  (WHITE PAPER) READ ABSTRACT |

Improving Confidence by Increasing Understanding in Information by IBM May 2009 - (Free Research) Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management.  (WHITE PAPER) READ ABSTRACT |

Deploying Oracle Real Application Clusters (RAC) on Solaris™ Zone Clusters by Sun Microsystems, Inc. May 2009 - (Free Research) Solaris™ Cluster provides Solaris Zone Clusters (also called Solaris Containers Clusters), which provide virtual clusters and support the consolidation of multiple cluster applications onto a single cluster. Specifically, this article describes how Oracle Real Application Clusters (RAC) can be deployed on a zone cluster.  (WHITE PAPER) READ ABSTRACT |

Running Oracle Real Application Clusters (RAC) on Sun™ Logical Domains by Sun Microsystems, Inc. June 2009 - (Free Research) This article discusses running Oracle Real Application Clusters (RAC) on servers configured with Sun™ Logical Domains (LDoms). Sun LDoms virtualization technology allows the creation of multiple virtual systems on a single physical system, and enables fine-grained assignment of CPU and memory resources to an Oracle RAC workload.  (WHITE PAPER) READ ABSTRACT |

The Evolving Branch Office by SonicWALL November 2009 - (Free Research) With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices.  (EGUIDE) READ ABSTRACT |

eGuide: Making IT Automation a Reality by Hewlett-Packard Company December 2008 - (Free Research) This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.  (WHITE PAPER) READ ABSTRACT |

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.  (WEBCAST) READ ABSTRACT |

Tactical Data Quality Projects Deliver Quick ROI by DataFlux Corporation October 2009 - (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.  (PODCAST) READ ABSTRACT |

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.  (ANALYST REPORT) READ ABSTRACT |

Reference Guide: Fundamental Protocols of Network Management by SolarWinds, Inc. October 2009 - (Free Research) The goal of this five-part Reference Guide is to assist you with understanding and successfully employing the top 5 network management protocols. Building upon the very simplest in Internet Control Message Protocol (ICMP) and Simple Network Management Protocol (SNMP), this guide explores the latest network management solutions.  (WHITE PAPER) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain June 2009 - (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.  (CASE STUDY) READ ABSTRACT |

The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet by Blue Coat July 2008 - (Free Research) This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them.  (WHITE PAPER) READ ABSTRACT |

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