InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Truth About Outsourcing Help Desk by ABS Associates Inc. February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates Inc. July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the signs that signify when it might be time to consider an outsourced support solution.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.  (DEMO) READ ABSTRACT | GO TO DEMO

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Numara® Track-It! 8 Overview Webinar by Numara Software March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Case Study: Children’s Memorial Hospital by ABS Associates Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex August 2008 - (Free Research) Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

5 Challenges to Effectively Managing Your Remote Systems by Dell, Inc March 2008 - (Free Research) In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this company) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Password Management Survey by Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Ennis Knupp + Associates by ABS Associates Inc. August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Solving the Password Management Paradox Defining the Problem and Reviewing the Four Best-Known Solutions by Siber Systems September 2008 - (Free Research) This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Many Faces of Single Sign On by Quest Software, Inc May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Desktop Delivery: Making Desktop Virtualization Work by Citrix August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this company) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.  (DEMO) READ ABSTRACT | GO TO DEMO

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Stopping Spam and Other E-Mail Threats by Cisco Systems, Inc February 2008 - (Free Research) Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

1 - 25 of 500 | Next Page   Business e-mail:  First name: (optional)  Last name: (optional)     x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.