Change Director for SQL Server - Automated SQL Server Change Management by Quest Software, Inc. Change Director for SQL Server provides a powerful automated solution to manage changes to SQL Server databases. It gives DBAs the means to control changes made to their SQL more... >> Discover more offerings from Quest Software, Inc.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this company) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost. (WHITE PAPER) READ ABSTRACT |

Frontier Airlines Uses Captaris Document Management Solution to Keep the Planes Flying On Time by Captaris February 2008 - (Free Research) See how Frontier Airlines implemented an electronic document management solution to manage flight logs, maintenance records, and other critical documents. This allowed them to keep flights on schedule and increase productivity. (WHITE PAPER) READ ABSTRACT |

The Strategic Role of IT Culture in Business Performance by Citrix Online-GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) READ ABSTRACT |

Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion. (CASE STUDY) READ ABSTRACT |

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes. (CASE STUDY) READ ABSTRACT |

Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs. (CASE STUDY) READ ABSTRACT |

Overview of Spring WebFlow Functional Testing by WiPro June 2008 - (Free Research) This document highlights Spring WebFlow as an evolving web application Testing tool which aims at making the script easier to write and maintain. (WHITE PAPER) READ ABSTRACT |

Using Intelligent Document Recognition to Automate Enterprise Content Management by EMC Corporation. May 2008 - (Free Research) Dispatcher, the IDR solution from EMC Captiva, provides a strong set of innovative technologies that enable corporations to streamline their documents flow. (WHITE PAPER) READ ABSTRACT |

The Age of Electronic Ticketing by Hexaware Technologies May 2008 - (Free Research) Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations. (WHITE PAPER) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

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