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Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Configuring Security in SQL Server by Global Knowledge
February 10, 2009 - (Free Research)
This document focuses on each level of security, starting at the server level and working our way down to database objects such as Server Security, Database Security, Schema Security and Object Security.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc.
July 10, 2009 - (Free Research)
This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research)
Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
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Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 09, 2009 - (Free Research)
Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
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Sun Business Intelligence Solution for Web Infrastructure by Sun Microsystems, Inc.
October 09, 2009 - (Free Research)
The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.
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CRM Your Salespeople Will Love by Oracle Corporation
September 2007 - (Free Research)
Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation
June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
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CRM without Compromise: A Strategy for Profitable Growth by SAP AG
April 2007 - (Free Research)
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
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Logical Domains Quick Start Guide by Sun Microsystems, Inc.
July 2009 - (Free Research)
Logical Domains, or LDoms, is Sun's built-in, no-cost hardware virtualization technology for servers and blade systems powered by UltraSPARC® T1, T2, and T2 Plus processors. The purpose of this Sun BluePrints™ article is to provide a simple set of steps for setting up and running a server with Logical Domains 1.2 software.
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Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
March 2009 - (Free Research)
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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Top 10 Reasons for a Server Refresh by Dell, Inc. and Intel
November 2009 - (Free Research)
This paper provides the top 10 reasons for a server refresh, including power and cooling savings, consolidation and virtualization, and improved performance.
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eGuide: A Guide to Virtualization Ready Servers by Dell and Microsoft
December 2008 - (Free Research)
This expert E-Guide from the writers at SearchServerVirtualization.com brings you up-to- date on the latest virtualization developments and explains how they can benefit your IT shop.
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Windows Servers and Storage: Planning Your Server Room by Dell, Inc. and Intel
April 2009 - (Free Research)
This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.
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Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation
September 2009 - (Free Research)
This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession!
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