It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 

The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 

This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. 

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide. 

Learn how HP Operations Manager and HP Operations Orchestration can help you automate operations management to reduce operational costs and improve service quality. 

To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. 

In this e-guide, find out how to improve the performance of SQL Server- based business intelligence applications in small and medium-sized organizations. 

With the DXi6500, IT departments improve backup and restore performance, enhance overall reliability, improve backup in virtual environments, provide improved DR, reduce management overhead, and lower costs. 

This paper examines some of the innovative ways in which organizations all around the world are optimizing storage resources to save space, improve performance and reduce energy waste and costs. 

This white paper introduces a new type of virtual solution designed specifically to improve maintenance, management and mobility in today's virtual infrastructures. By minimizing latency across long distances, this technology allows for the quick and efficient delivery of data and applications from one server to another - all with minimal downtime. 

Check out this study to learn how ExaGrid solutions enabled several U.S. government agencies to reduce backup windows and improve overall data protection practices. This resource provides an introduction to the specific solutions used as well as their benefits, and explores emerging deduplication and scalability concerns as well. 

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.