Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Meet Healthcare Business Needs with Document Workflow Technology by Captaris February 2008 - (Free Research) Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages. (WHITE PAPER) READ ABSTRACT |

SOA and BPM: Achieving Alignment of Business and IT Objectives by Metastorm May 2008 - (Free Research) This white paper explores the steps necessary for implementing a collaborative SOA. Discover the tools essential for to combining the strategic advantages of BPM with SOA to align IT initiatives with business objectives. (WHITE PAPER) READ ABSTRACT |

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend. (CASE STUDY) READ ABSTRACT |

Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks by Alcatel Lucent August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand. (WHITE PAPER) READ ABSTRACT |

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT)

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP America, Inc. March 2008 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviours. (WHITE PAPER) READ ABSTRACT |

Using Real-Time Information to Improve Contact Center Performance by Genesys Co. May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) READ ABSTRACT |

Datanomic Data Migration and System Integration by Datanomic. Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.  (SOFTWARE PRODUCT)

Turn Customer Data into Actionable Information and Insight with CRM Analytics by Business Objects August 2008 - (Free Research) Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information. (WHITE PAPER) READ ABSTRACT |

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT)

Streamlining an Inefficient and Complex Sales Process to Improve Performance and Customer Satisfaction by Access Commerce May 2008 - (Free Research) Cameleon helps PCM run their business more effectively by providing detailed sales statistics on orders and revenue by product, territory and customer. (CASE STUDY) READ ABSTRACT |

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software. July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization. (WHITE PAPER) READ ABSTRACT |

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT)

Oracle Database security: Preventing Enterprise Data Leaks at the Source by Oracle Corporation. July 2008 - (Free Research) This white paper discusses about the growing internal threats to business information, the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data. (ANALYST REPORT) READ ABSTRACT |

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT)

Datex Corporation & Best Software MAS 500: MAS 500 Enterprise Resource Planning by Datex Corporation. July 2008 - (Free Research) The MAS 500 is a powerful solution for Enterprise Resource Planning. If your company is experiencing increased transaction volume and disjointed business functions, implementing the MAS 500 can streamline efforts and help achieve customer satisfaction. (WHITE PAPER) READ ABSTRACT |

AMTdirect Real Estate Information Management for Service Providers by AMTdirect. AMTdirect is used by numerous real estate service providers and brokerage houses because it's powerful, cost effective and accessible from anywhere at anytime.  (ASP)

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT |

2007 Annual Study: U.S. Enterprise Encryption Trends by Overland Storage. August 2008 - (Free Research) In today's data-intensive world, failure to protect your customer and business data is of major concern. This white paper highlights a study of IT managers about their needs, uses and strategies for protecting their data using encryption. (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics CRM Online ® Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER)

CRM Best Practices to Optimize Salesforce Performance by Oracle Corporation. August 2008 - (Free Research) CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople. (WHITE PAPER) READ ABSTRACT |

California Institute for Telecommunications and Information Technology (Calit2) Uses Kognitio WX(2) for CAMERA Project by Kognitio July 2007 - (Free Research) In this case study Calit2 and Cyberinfrastructure for Advanced Marine Microbial Ecology Research and Analysis (CAMERA) develop a cost-effective, high-performance environment where researchers have unlimited access to the existing genomics data. (CASE STUDY) READ ABSTRACT |

Direct Marketing Company Gets It Done Faster with DMExpress by SyncSort August 2008 - (Free Research) Syncsort provided DMC with a free Proof-Of-Concept to demonstrate the benefits that DMExpress could provide. Using DMExpress, DMC was able to significantly decrease the elapsed time. (CASE STUDY) READ ABSTRACT |

Enhanced Network Security Protection: New Solution to Make Your Encryption Difficult to Crack by AT&T Corp June 2008 - (Free Research) Quantum Cryptography is an emerging security technology that is focused on the actual transmission of a private key from the party that encoded the message to the party that is going to decode it. (WHITE PAPER)

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