CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT)

Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent September 24, 2009 - (Free Research) Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This videocast discusses a new multi-screen solution and how it can support these market needs.  (VIDEO) READ ABSTRACT |

The Alcatel-Lucent Multi-screen Experience by Alcatel-Lucent June 09, 2009 - (Free Research) This video demonstrates how our Multi-screen Experience enables the seamless movement of content and services across devices. It shows how with its unique ability to bring consumers more freedom and simplified consumption, multi-screen will create growth through a constructive intersection of content, advertising and communication industries.  (VIDEO) READ ABSTRACT |

The Multiscreen concept: Why it's Needed and How to Get Started by Alcatel-Lucent June 09, 2009 - (Free Research) Multi-screen is the next step beyond Triple Play. Triple Play allows consumers to experience media on their mobile, their TV, and their PC. Multi-screen allows content to be consumed seamlessly. Listen to this podcast and see how both consumers and service providers benefit from this evolutionary step in multimedia presentations.  (PODCAST) READ ABSTRACT |

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft April 18, 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...  (CASE STUDY) READ ABSTRACT |

Capacity Analyzer: Optimize Capacity, Maximize Performance, Instant ROI by VKernel November 2008 - (Free Research) By continuously monitoring shared capacity utilization trends in your VMware ESX environment, Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.  (DATA SHEET) READ ABSTRACT |

Personalized content and Advertising by Alcatel-Lucent November 2009 - (Free Research) See how Alcatel-Lucent helps service providers turn subscribers into audiences, dramatically increasing the value of advertising and content offers while enhancing the consumer experience on the screen of their choice.  (VIDEO) READ ABSTRACT |

Demo: Personalized content and Advertising by Alcatel-Lucent November 2009 - (Free Research) Charles Bahr of Alcatel-Lucent Multimedia Solutions Marketing and Christophe Senot of Bell Labs demonstrate the technologies that can be combined to create a personalized content and advertising experience across any screen.  (VIDEO) READ ABSTRACT |

Personalized content and Advertising: How it works by Alcatel-Lucent November 2009 - (Free Research) See how Alcatel-Lucent helps service providers turn subscribers into audiences, dramatically increasing the value of advertising and content offers while enhancing the consumer experience on the screen of their choice.  (VIDEO) READ ABSTRACT |

Pocket E-Guide: Telepresence is the Next Best Thing to Being There by TANDBERG November 2009 - (Free Research) Telepresence is the best video conferencing available. This Pocket E-Guide explains how telepresence looks, feels and works; identifies key telepresence providers; and provides information to help you determine if an investment in telepresence is right for your organization.  (EGUIDE) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft September 2009 - (Free Research) Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.  (WEBCAST) READ ABSTRACT |

BSD Group’s Oracle Extension for Rational Performance Tester Demonstration by IBM October 2009 - (Free Research) This quick demo gives you a great overview of the look and feel of BSD Group’s Oracle Extension for Rational Performance Tester, its features, and its capabilities. This plug-in will help you capture, record and playback transactions using Oracle NCA technology. View the demo now to learn more about increasing application visibility during testing.  (PRODUCT DEMO) READ ABSTRACT |

AventX Oracle Connector: Document Delivery through PO Approval Process by STR Software May 2009 - (Free Research) This data sheet graphically demonstrates how the AventX Oracle Connector delivers documents through PO approval processes. Download it and see how it can benefit your organization.  (DATA SHEET) READ ABSTRACT |

5 Myths on Direct-To-Net by Blue Coat December 2007 - (Free Research) Read this brief paper to see common myths about Direct-to-Net dispelled.  (ARTICLE) READ ABSTRACT |

WindowTester Pro: An Innovative Solution for Automated Testing of Java Graphic User Interfaces by Instantiations September 2007 - (Free Research) This paper describes how WindowTester Pro software is used to solve the problems associated with testing all elements of an application’s GUI.  (WHITE PAPER) READ ABSTRACT |

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.  (WHITE PAPER) READ ABSTRACT |

Winning with Dell Automated Deployment (DAD) by Dell, Inc. and Intel November 2009 - (Free Research) Dell sales team and End User Computing utilized Dell Automated Deployment (DAD) service to speed PC deployment by 68 percent and help win a US$1.7 million contract with Schering-Plough. Read this case study to learn more about the benefits Schering-Plough Corporation recieved by utilizing Dell Automated Deployment (DAD).  (CASE STUDY) READ ABSTRACT |

A Performance Comparison of Current and Previous Generation Dell Latitude Notebook Systems by Dell, Inc. and Intel October 2009 - (Free Research) Dell Inc. commissioned Principled Technologies to run a set of performance tests on a mix of current and previous generation Intel&Reg; processor-based Dell&trade Latitude&trade notebook systems. Read this report to learn about key findings.  (ANALYST REPORT) READ ABSTRACT |

Keeping Notebooks Past Their Prime: A Study of Failures and Costs by Dell, Inc. and Intel April 2009 - (Free Research) The purpose of this research report is to analyze the failure rates and associated costs for enterprise-class notebook computers deployed in businesses.  (ANALYST REPORT) READ ABSTRACT |

Understanding Alternative Compute Models by Dell, Inc. and Intel November 2009 - (Free Research) Thanks to recent advances in technology, IT has a range of centrally-managed compute models from which to choose. This white paper describes the variety of compute models available, how each works, and the advantages and limitations of each model for key vectors such as security, manageability, and power consumption.  (WHITE PAPER) READ ABSTRACT |

Dell Cuts IT Work, Tightens Security, Improves Performance with New Software by Dell, Inc. and Intel November 2009 - (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Windows® 7 operating system to reduce desktop management costs and enhance data security. Read this case study to learn more about Dell's business needs as well as the features and benefits achieved from Microsoft's solutions.  (CASE STUDY) READ ABSTRACT |

Dell Client Migration and Deployment Services by Dell, Inc. and Intel October 2009 - (Free Research) While PC prices continue to fall, the total cost of using PCs remains high, when the cost of the deployment activities themselves is considered. To help companies optimize their PC deployment process, Dell has developed a series of offerings that can be used to simplify the deployment process and reduce the time needed to deploy PCs.  (WHITE PAPER) READ ABSTRACT |

A Guide to Cyber Crime Security in 2010 by eEye Digital Security November 2009 - (Free Research) Internet crime is easy to commit, highly lucrative, and largely under-policed. The cyber crime economy is a vibrant, worldwide market that is spreading at an alarmingly dangerous rate. This whitepaper will cover trends behind internet vulnerabilities as well as the methods and solutions available today to help combat this pandemic.  (WHITE PAPER) READ ABSTRACT |

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