InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate Corporation..

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company) M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Secure Network Gateway by Momentum Systems Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization's business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope? by NetScout Systems, Inc. June 2008 - (Free Research) This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Process-driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc June 2008 - (Free Research) The concept of BAM revolved around the notion that data could be gathered at critical points and information produced that could give businesses the ability to make better decisions on a near-real-time basis.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dispatch Direct for Field Service Automation by Dispatch Direct April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Implementing a Telecommuting Program by Avaya, Inc June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Building a Smarter Operational Response by Bytware, Inc. July 2008 - (Free Research) If your company is aught in a pinch of downsizing and economic instability, this paper will show you how to restore your IT productivity through advanced automation tools.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Rethinking BI: Understanding the benefits of operational business intelligence by Pitney Bowes Group 1 Software August 2008 - (Free Research) In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.  (DEMO) READ ABSTRACT | GO TO DEMO

Numara® FootPrints 8: Service Management that Serves the Business by Numara Software March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Innovation from the Ground Up: The Next Generation of Enterprise Business Solutions by Workday. July 2008 - (Free Research) This paper describes three step approach taken to create the next generation of enterprise business solutions "from the ground up".  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Keys to Effective Service-oriented Architecture Governance by Accenture. June 2008 - (Free Research) While most leading companies? IT organizations are well on the way to adopting service-oriented architecture capabilities, many find their progress slowed by questions about who owns business services.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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