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CW+: Special report on Accenture by ComputerWeekly.com
August 16, 2010 - (Free Research)
When Bill Green spelled out his vision for Accenture in a rare interview shortly after taking over as chief executive six years ago, he said the company would “dream up and build services so powerful and so exceptional that they will be required to compete in any industry, from financial services to manufacturing”.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Apply the power of CRM to build customer loyalty by Infor CRM
February 07, 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
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Building a Resilient Private Cloud by DLT Solutions
October 21, 2011 - (Free Research)
Learn how to build resilient private clouds in an efficient and cost-effective manner. This paper uncovers an approach that incorporates solutions that address cloud server and storage needs, and reconciles them into the realities of the data center such as heterogeneity and existing infrastructure.
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Building the Transparent Cloud by Intel
January 23, 2012 - (Free Research)
Learn how Expedient Communications expanded from a managed service provider into cloud computing, with a focus on auditability and security. Gain insight into best practices for building private clouds and evaluating external cloud services from Alex Rodriguez, Expedient’s Vice President of Systems Engineering and Product Development.
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VMware Protection: Purpose-Built Tools vs. Enterprise Backup Solutions by Quest Software
January 20, 2012 - (Free Research)
Planning on backing up virtual machines? Which option is right for your business – purpose-built VMware backup tools, or a heterogeneous backup offering? In this archived webcast, W. Curtis Preston - aka “Mr. Backup” – discusses the advantages of both, and which is right for you.
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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.
January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
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VMware vSphere 4: The Best Platform for Building Cloud Infrastructures by Dell and VMware
April 03, 2009 - (Free Research)
VMware vSphere™, the industry's first cloud operating system, leverages the power of virtualization to transform datacenters into dramatically simplified cloud computing infrastructures and enables IT organizations to deliver the next generation of flexible and reliable IT services.
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How to Build a Business Case for EARP in Today’s Economy by Sage Software
February 10, 2012 - (Free Research)
This expert guide helps you build a solid business case for ERP including important questions to ask, how to define your business needs, comparing in-house ERP to Software as a Service (Sass), upgrade options, and more.
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Time to Build the “Last Mile” by IBM
November 14, 2011 - (Free Research)
As the global economy slowly heals, finance leaders are looking to fulfill the promise of the last 20 years. Much of the hard work has been done, the infrastructure largely in place. The challenge is to build upon this platform to drive dramatic improvement in the quality and value that finance delivers.
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Building a smarter network with IPAM by BlueCat Networks
January 12, 2012 - (Free Research)
This whitepaper discusses how IP Address Management can help organizations take control of their IP address and name space to achieve many network benefits.
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General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 06, 2011 - (Free Research)
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
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Building Cloud-Optimized Data Center Networks by HP and Intel
September 01, 2011 - (Free Research)
Mastering the cloud requires a potent mix of scalability, performance, availability, and agility at the data center level. Read this white paper and learn how to stucture virtualization-optimized data center networks that meet these uncompromising requirements.
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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Building and Sustaining Cloud Margins by CA Technologies.
June 24, 2011 - (Free Research)
In this e-Guide, you will learn the steps for defining a successful business model and how you can foster future development and profit within the cloud.
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Building a high-performance application infrastructure by ComputerWeekly.com
March 18, 2011 - (Free Research)
Even the best-developed applications will fail to meet requirements if the software infrastructure used to deliver them is inefficient, overly complex or lacks flexibility. This report examines the key technology considerations for what is often called middleware.
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White paper: Building a Flexible IT Architecture by ComputerWeekly.com
March 18, 2011 - (Free Research)
Tools such as service-oriented architecture and business processmanagement are increasingly important to building an IT infrastructurethat meets customer needs and responds to market demands.
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Why build a private infrastructure-as-a-service cloud? by Red Hat
November 27, 2011 - (Free Research)
Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies.
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Building Instant-On Cloud Services and Revenues by HP and Intel
February 08, 2012 - (Free Research)
This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs.
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Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com
February 07, 2012 - (Free Research)
In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster.
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