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Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
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Case Study: How Community Health Plan of Washington Improves Access to Health Care while Protecting Their Business-Critical Applications by Nimble Storage

June 2013 - (Free Research)
This informative paper explores how one healthcare organization easily and affordably implemented a storage system that was built for today's virtual environments. Read on now to learn about the benefits they now enjoy. 
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Quantum DXi Solution Drives AAA Washington’s Backup Success by Quantum Corporation

July 2010 - (Free Research)
This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process. 
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Top 10 Project Management Trends For 2014 by ComputerWeekly.com

January 2014 - (Free Research)
There is growing unease with the status quo of current project management practices, this report from ESI International reveals 
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The Global State of the PMO 2013 by ComputerWeekly.com

July 2013 - (Free Research)
ESI International, assess the state of the Project Management Office (PMO) in its third annual world-wide survey. 
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Collaborative Learning in a Project Environment by ComputerWeekly.com

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This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. 
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Top 10 Business Analysis Trends for 2013 by ComputerWeekly.com

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A global panel of experts identifies the Top 10 Business Analysis trends in 2013 
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Top 10 Project Management Trends for 2013 by ComputerWeekly.com

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A global panel of experts identify the top 10 trends in project management in 2013 
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This guide from ESI International offers essential tips on calculating the return on investment of your training programme. 
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10 Tips to Measure Training ROI by ComputerWeekly.com

September 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case. 
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The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
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Top 10 Project Management Trends for 2013 by ComputerWeekly.com

January 2013 - (Free Research)
A global panel of experts identify the top 10 trends in project management in 2013 
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The global state of the project management office by ComputerWeekly.com

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This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
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Analytics Solution Center (ASC) Website by IBM

November 2010 - (Free Research)
The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals. 
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Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies

May 2009 - (Free Research)
Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. 
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Stratus Technologies: Stratus streamlines contract negotiations by SpringCM

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Stratus needed to address 3 key needs: Salesforce.com integration; user access through a familiar Outlook interface; and full self-service visibility for salespeople. The SpringCM Contract Accelerator for Salesforce.com enables Stratus' sales teams to collaborate, share best practices and to streamline contract negotiation and approval processes. 
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Faster Sales, More Wins: Devoteam Streamlines Sales Cycle with Jive-Powered Deal Management by Jive Software

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In this case study, discover how Devoteam, a France-based IT consulting firm, implemented a new social sales platform that allowed them to accelerate proposal creation and support deals from prospect to close. Read now to learn how increased collaboration enabled a more streamlined, standardized workflow. 
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
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Mobilizing Applications Lotus Domino Databases by BlackBerry

August 2008 - (Free Research)
The ability to access and update Lotus Domino applications can be a simple and effective way to improve efficiency. Read this paper and learn how easy it can be to create BlackBerry applications that integrate with your Lotus Domino applications. 
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Sales Intelligence: The Secret to Sales Nirvana by IBM

January 2009 - (Free Research)
Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions. 
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Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation

July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. 
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Meet Healthcare Business Needs with Document Workflow Technology by Captaris, Inc.

February 2008 - (Free Research)
Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages. 
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Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
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Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
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Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
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