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Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc.

July 10, 2009 - (Free Research)
View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples. 
(WEBCAST) READ ABSTRACT |

Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft

April 01, 2008 - (Free Research)
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 04, 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Metrics Ensures Success by IFS

July 01, 2007 - (Free Research)
Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. 
(WHITE PAPER) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company)

April 27, 2004 - (Free Research)
As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators. 
(WEBCAST) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Defining Relevant Metrics for Populating a Data Quality Scorecard by DataFlux Corporation

January 06, 2009 - (Free Research)
In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics. 
(WEBCAST) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software

February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 
(WHITE PAPER) READ ABSTRACT |

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists by SearchWinIT

January 19, 2009 - (Free Research)
Learn how to integrate change management into a document library using SharePoint's own framework. 
(EZINE) READ ABSTRACT |

SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc

April 17, 2009 - (Free Research)
This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc

July 2008 - (Free Research)
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. 
(WHITE PAPER)

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 2008 - (Free Research)
Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 
(CASE STUDY) READ ABSTRACT |

Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence by myDIALS Inc.

November 2009 - (Free Research)
This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Event Management by BMC Software, Inc

April 2009 - (Free Research)
This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems. 
(WEBCAST) READ ABSTRACT |

Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation

June 2008 - (Free Research)
Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria.. 
(WHITE PAPER) READ ABSTRACT |

The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation

June 2008 - (Free Research)
Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG

January 2009 - (Free Research)
The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue. 
(ARTICLE) READ ABSTRACT |

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc

November 2009 - (Free Research)
Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. 
(ANALYST BRIEF) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG

December 2008 - (Free Research)
A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes. 
(WHITE PAPER) READ ABSTRACT |

Road Map for Delivering XMLP Documents from Oracle EBS by STR Software

May 2009 - (Free Research)
A transparent, out-of-the-box solution, AventX Oracle Connector utilizes native Oracle E-Business Suite functionality (workflow, forms, and database technology) to automate fax and email delivery of any document that can be printed. The result: measurable savings, streamlined workflow, and enhanced productivity. 
(DATA SHEET) READ ABSTRACT |

Data to Intelligence: The BI Advantage for Financial Services by SAP America Inc

June 2008 - (Free Research)
Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Sun Storage 7000 Unified Storage Systems: The Core of an Accelerated MCAE Workflow by Sun Microsystems, Inc.

December 2008 - (Free Research)
Sun Storage 7000 Unified Storage Systems accelerate MCAE workflow by speeding data to processors and then providing shared data access to all. 
(ARTICLE) READ ABSTRACT |

FACTS® WDS™ by Ebix Health, Inc.

January 2001 - (Free Research)
FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. 
(ARTICLE) READ ABSTRACT |

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