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Achieving Service Excellence Across The Enterprise by Numara Software
February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft
April 01, 2008 - (Free Research)
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
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IBM Rear Door Heat Exchanger by IBM
October 27, 2008 - (Free Research)
This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.
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Automating Invoice Processing and Approval Workflows by ReadSoft
August 19, 2009 - (Free Research)
Document automation speeds up the accounts payable processes which can greatly add to a company's bottom line and result in better business processes and increased control. Read this white paper to learn how to automate the AP process and what kind of investments and benefits can be expected.
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Adding Business Value With Cross-Platform Solutions: Linux running on IBM Servers by IBM
October 01, 2008 - (Free Research)
This IDC White Paper is based on research data collected at a dozen customer sites in the United States, Canada, and Europe, all with mixed server platforms, to find the technical and business outcomes from deploying cross-platform Linux solutions on IBM servers. This paper presents the key findings of a return on investment (ROI) analysis.
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Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc.
(E-mail this company)
October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.
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Transforming Insight into Action with Business Process Management by IBM
December 2008 - (Free Research)
Read this white paper to learn about IBM's business process management solution, WebSphere Business Monitor software, which enables your organization to measure, monitor, and report on business process performance as well as identify and correct problems.
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IBM Software Delivery Best Practices eKit : Do More with Less by IBM
November 2009 - (Free Research)
This e-Kit is for anyone who wants to deliver effective software, while reducing costs and risks in this challenging economic environment. Our white papers, videos, webcasts, and customer success stories provide guidance and best practices while showing you how Rational solutions help you gain both short- and long-term value.
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SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc
April 2009 - (Free Research)
This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
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Leveraging Linux with the IBM Client for Smart Work by Red Hat
December 2009 - (Free Research)
Tune in to this IBM webcast (partnered with Red Hat) to hear experts discuss working smarter using Linux desktops and the cloud, Linux collaboration and the cloud, and overall customer value.
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Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel
October 2008 - (Free Research)
This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space.
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SOA Governance: An IBM White Paper by IBM
October 2009 - (Free Research)
As SOA becomes a new way of implementing applications, organizations need a way to manage the assets (especially reusable services) developed as part of their SOA activities, to permit the use of these assets to be maximized and insure the results the enterprise envisions. Read on to learn more.
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Virtualization for a Dynamic Infrastructure by IBM
October 2009 - (Free Research)
This IBM white paper describes how Virtualization is an important element of a dynamic infrastructure and expands on the areas of server, storage, application, network, and client virtualization and the IBM technology and benefits from each.
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e-Kit: Web Application Security eKit by IBM
November 2009 - (Free Research)
Check out this e-Kit for comprehensive information related to web application security strategies and web application security testing through SaaS. Included are several white papers, demos, and podcasts.
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Secure and Compliant Collaboration and Access by IBM
March 2008 - (Free Research)
As part of its comprehensive security framework, IBM offers a broad, unified array of integrated access authorization and identity management solutions that enable organizations to secure their collaboration and access processes in alignment with their overall business needs.
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Getting your requirements right: Collaborate with Stakeholders to Work Smarter by IBM
May 2009 - (Free Research)
This white paper considers the changing focus of the requirements space and how requirements definition differs from requirements management. A business analyst's struggles with defining requirements using common office software and tools are related. Finally, a requirements definition solution is introduced and discussed.
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Closing the data privacy gap for SAP Applications by IBM
October 2008 - (Free Research)
This white paper provides insight into the requirements for protecting privacy in SAP non-production environments and describes some of the comprehensive data masking techniques available with the IBM® Optim™ Data Privacy Solution for SAP® Applications.
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