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Executive Insight: Multi-Sourcing in the Call Center by inContact

February 20, 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 22, 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

Back to the Future: The New IT Infrastructure Opportunity by Avocent

June 08, 2011 - (Free Research)
Access this exclusive resources to discover new technology and solutions to address security and operating expense (OPEX) issues related to distributed computing such as thin client, fast client, diskless workstations, SaaS, and VDI. 
(WHITE PAPER) READ ABSTRACT |

Key Insights for Building “Consumerised” End-User Services by ComputerWeekly.com

October 05, 2011 - (Free Research)
This report extract from the Corporate Executive Board gives IT organisations an insight into the best approaches to building and managing consumer technology in the workplace. 
(IT BRIEFING) READ ABSTRACT |

VCE Lifecycle Assurance: Doing the Hard Work So You Don't Have To by VCE (E-mail this company)

July 31, 2013 - (Free Research)
In this paper, learn how the value a customer derives over the entire lifecycle of his or her systems enables IT to offload the massive expense and risk associated with endless patch management and regression testing to VCE, allowing IT to remain focused on strategic initiatives. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

The Power of Unified Communications and Collaboration by IBM

November 2009 - (Free Research)
This paper highlights key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM. 
(WHITE PAPER) READ ABSTRACT |

Application and Server Virtualization Working Together by Citrix

November 2008 - (Free Research)
This paper shows that server and application virtualization are complementary and how they can and often should be combined, not only to amplify the capabilities of the respective technologies but to achieve greater positive impact to IT and the business. 
(WHITE PAPER) READ ABSTRACT |

IBM Storwize V7000 vs. EMC VNX5500: Which Storage Solution Reigns Supreme? by IBM

April 2012 - (Free Research)
This whitepaper details the results of a study that compared the IBM Storwize V7000 and EMC VNX5500 in terms of block-based storage and operational expenses. 
(WHITE PAPER) READ ABSTRACT |

Getting Business Leaders to Buy-in for Virtualization Initiatives by VMware, Inc.

April 2011 - (Free Research)
Read this paper to learn how small to midsize businesses are increasingly using virtualization to reduce capital expenses, improve business continuity and make their operations more responsive. 
(WHITE PAPER) READ ABSTRACT |

Getting Your Wireless Together to Save Time, Improve Reception by Cisco Systems, Inc.

January 2011 - (Free Research)
When you “cluster” standalone wireless access points, you can improve reception and roaming, strengthen security, and save many hours of technical labor—all without the expense of a wireless controller. Continue reading to learn more about clustering improvement. 
(WHITE PAPER) READ ABSTRACT |

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs by Alcatel-Lucent

June 2009 - (Free Research)
This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined. 
(WHITE PAPER) READ ABSTRACT |

Securing the Everywhere Network by SonicWALL

November 2008 - (Free Research)
Everywhere networking streamlines facilities and energy costs, eliminates commuting time and expenses, builds global business partnerships, broadens markets and staffing pools and shortens customer response times. 
(WHITE PAPER) READ ABSTRACT |

The Reference Guide to Data Center Automation by Hewlett-Packard Company

February 2009 - (Free Research)
This guide explores data center automation - methods through which hardware, software, and processes can work together to streamline IT operations. Modern data center challenges include increasing demands from business units with only limited resources to address those demands. 
(EBOOK) READ ABSTRACT |

Understanding Windows Azure Services by SIOS Technology Corp

May 2014 - (Free Research)
This expert e-guide highlights essential knowledge for the Windows Azure platform by understanding the main parts and responsibilities for IT pros working with Azure. Inside, learn about the features that Azure offers and what this will mean for the IT industry. 
(EGUIDE) READ ABSTRACT |

Webcast Transcript: New Platforms, New Technologies, But Old Headaches by NetIQ

August 2011 - (Free Research)
A mixed-environment data centre, however presents some unique challenges when it comes to disaster recovery. Special attention is needed to the details, and the tried-and-true approaches typically used don't always work. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Optimizing Video Performance Across the Distributed Enterprise by BlueCoat

October 2010 - (Free Research)
Do more with less: that’s the message echoing through corporate cultures today. One clear target is to contain costs, especially travel-related costs, which can be large enough to have a serious impact on bottom lines. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Extending business intelligence with dashboards by IBM

February 2014 - (Free Research)
Access the following white paper to uncover how by adding a malleable dashboard to your BI and analytics solution you can effectively increase your ability to get the key insights you need to turn a higher profit. 
(WHITE PAPER) READ ABSTRACT |

Deliver Application-level Security at Data Center Performance Levels by Check Point Software Technologies Ltd.

September 2008 - (Free Research)
The shift from network-layer attacks to dynamically changing application-layer threats has dramatically increased security needs. This paper examines appliances that can quickly evolve to guarantee performance yet maintain a high level of security. 
(WHITE PAPER) READ ABSTRACT |

CSS Boosts Worker Productivity, Slashes Costs by Running Lotus Notes and Domino On Red Hat Enterprise Linux by Red Hat and JBoss

May 2009 - (Free Research)
Learn how leading provider of global technology operations management services, Cybernet-SlashSupport (CSS), migrated to Red Hat Enterprise Linux® from Microsoft Windows and dramatically improved application performance and improved productivity while freeing up IT resources. 
(CASE STUDY) READ ABSTRACT |

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc.

March 2008 - (Free Research)
Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays. 
(WHITE PAPER) READ ABSTRACT |

Workforce Management Patient Care & Enhanced Financial Performance by Infor

March 2008 - (Free Research)
Learn how comprehensive workforce management processes can transform common challenges of healthcare enterprise into opportunities. Discover how to improve the quality of patient care, meet regulatory compliances and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Protecting Sharepoint With Double-Take Availability by Double-Take Software

October 2009 - (Free Research)
Double-Take Availability provides the only complete protection solutions for your SharePoint implementations. It protects the data, customizations and Web Parts, SharePoint configuration and the server state. Download this paper to see how Double-Take Availability protects your Sharepoint implementations across the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Building a Highly Reliable SAN by Dell, Inc.

July 2008 - (Free Research)
System reliability is a vital component in Storage Area Network (SAN) design that keeps your production environment operating and avoids data loss and downtime. 
(WHITE PAPER) READ ABSTRACT |

Building a Highly Reliable SAN by Dell, Inc.

December 2008 - (Free Research)
System reliability is a vital component in Storage Area Network (SAN) design. But since SANs are built using both mechanical and electronic parts, component failures due to usage, environmental factors, or manufacturing defects are not uncommon. This paper covers how to reduce and eliminate downtime. 
(TECHNICAL ARTICLE) READ ABSTRACT |

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