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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC
May 2008 - (Free Research)
Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations.
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Dell ImageDirect by Dell, Inc. and Intel
October 2009 - (Free Research)
Ensuring a consistent software build throughout an organization is one of the most expensive and time-consuming tasks facing any IT organization. Challenges include not only managing multiple client images for a range of hardware platforms and functional groups, but also meeting licensing and compliance requirements. ImageDirect can help.
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De-Duplication Is Physical - Storage Management Is Logical by Northern Parklife
January 2009 - (Free Research)
This whitepaper will provide an overview of the benefits of Storage Resource Management as a "front end" to data deduplication. We will demonstrate how an SRM tool such as Northern Storage Suite can work in concert with data de-duplication technologies to efficiently streamline data and assure optimal performance of an organization's storage inf...
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Adoption of Mobile Devices in the Workplace: Striking the Right Balance by Lumension
March 2009 - (Free Research)
Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.
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Intel® Core™2 Processor with vPro™ Technology and Windows® 7: Better for Business by Intel Technology Provider
October 2009 - (Free Research)
Technical decision makers are faced with many challenges in today's economy: help users get more work done faster and with fewer difficulties, protect the network and individual systems from attacks or malicious code, and much more. Find out how the Intel Core 2 processor with vPro technology complements the new Windows 7 operating system.
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The CIO's Guide to Fixed Mobile Convergence by BlackBerry
June 2009 - (Free Research)
Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation.
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Turning Virtual Sprawl into a Good Thing by Hewlett-Packard Company
December 2009 - (Free Research)
This white paper discusses how HP Discovery and Dependency Mapping can be the key to the effective management of your virtual infrastructure, helping to make sure that you can gain the benefits of virtualization without increasing costs and risks.
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Why Records Management is important by Hewlett-Packard Company
March 2009 - (Free Research)
Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
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The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend
January 2009 - (Free Research)
This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.
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Global Dedupe Interview by FalconStor Software
November 2009 - (Free Research)
In this presentation transcript, Andrew Burton, Editor of SearchDataBackup.com, and W. Curtis Preston, Executive Editor of Storage Media Group, discuss global deduplication. They will explain what global dedupe is and reveal the benefits and drawbacks that have been expressed by industry professionals.
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Virtualization, Cloud Computing and the IT Service Catalog by newScale, Inc.
October 2009 - (Free Research)
In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.
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Symantec Workspace Profiles by Symantec
October 2009 - (Free Research)
SWP is a new software product from Symantec's Endpoint Virtualization group. SWP separates (virtualizes) the user's profile (user data, settings and personality) from the underlying operating system allowing users to easily roam from device to device, work on two sessions simultaneously, or access their profile in the context...
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E-Guide: Connecting and leveraging VoIP islands by Orange Business Services
May 2009 - (Free Research)
VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network.
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RHEV up your HP ProLiant Infrastructure with Red Hat Enterprise Virtualization by Red Hat, HP, and AMD
December 2009 - (Free Research)
In this webcast, learn how to get more utilization from your data center by virtualizing your hardware environment. Discover how to ensure your virtual technology choice is secure and scalable. Learn more about blade servers, platforms and processor tools to support your virtualization efforts.
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Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation
April 2009 - (Free Research)
Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.
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Social Computing in the Enterprise by NewsGator Technologies
May 2008 - (Free Research)
An April 2008 Forrester report predicts that the Enterprise Web 2.0 and social computing market will grow from $455M in 2007 to $4.6B in 2013. This paper summarizes: 1) Why Companies Are Pursuing Social Computing 2) What Enterprise Social Computing Really Is 3) How To Implement Social Computing Successfully
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