In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more. 

This white paper examines the looming threat horizon that is forcing companies to reexamine their endpoint security functions and discusses ESET’s solution for integrated security management that is built around its advanced heuristic technology. 

Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why. 

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. 

Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies. 

Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming. 

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. 

This data sheet details how an on-site network assessment using Blue Coat PacketShaper can help you identify bottlenecks and inefficiencies on your network quickly and easily. 

This collection of articles from Realtime Publishers presents a clear and concise overview of security information management (SIM). The articles present the business case for SIM, operational and organizational issues, and hints and tips for ensuring a successful SIM implementation. 

Read this paper to learn the results of a study that examined performance evaluations and comparative tests on the ESET Smart Security Business Edition package as well as other leading solutions. 

Hosted security is an efficient and cost-effective solution for many midmarket organizations. This buyer's guide arms IT Managers with key security considerations and evaluation criteria for comparing prospective hosted security providers. With the right data, you can make a strong business case for hosted security. 

This evaluation guide is designed to help IT pros gain sufficient knowledge and understanding to evaluate Microsoft SharePoint Server 2010. This guide describes some of the most compelling improvements and new additions to the SharePoint Server 2010 platform for IT pros.