Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation March 01, 2011 - (Free Research) Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation August 2012 - (Free Research) Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.  (WHITE PAPER) READ ABSTRACT |

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.  (ANALYST REPORT) READ ABSTRACT |

When Words Won’t Do, Show Your Story: 7 Tips from Leading Companies For Online Video Marketing. by Limelight Networks, Inc. February 2013 - (Free Research) This white paper illustrates the importance of video to drive audience engagement and interaction.  Learn best practices, key tips, and essential elements of online video marketing.  (WHITE PAPER) READ ABSTRACT |

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.  (PODCAST) READ ABSTRACT |

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.  (ANALYST REPORT) READ ABSTRACT |

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.  (PODCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc. June 2009 - (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.  (WHITE PAPER) READ ABSTRACT |

Branded Video Posts: Using Multimedia to Increase Engagement by Oracle Corporation September 2012 - (Free Research) Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience.  (WHITE PAPER) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

Sprint Becomes More Efficient When Customers Go Online by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.  (WEBCAST)

Storage Magazine August 2012 by SearchStorage.com August 2012 - (Free Research) In the cover story of the August 2012 issue of Storage magazine, Chris Evans provides an overview on the SSD market in general and examines the emergence - and unique quirks you should know - of all-solid-state storage arrays. Explore the August 2012 issue of Storage Magazine Online to read other expert features.  (EZINE) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

Getting Started with Microsoft Dynamics CRM Online by Microsoft December 2009 - (Free Research) In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation.  (VIDEO) READ ABSTRACT |

Online Dating: Keeping Your Members Safe from Online Scams and Predators by iovation, Inc. June 2009 - (Free Research) This whitepaper will help you understand what new and innovative techniques can be used to protect the reputation of your business, keep your members in a safe and trusted environment, while keeping the fraudsters out. Device fingerprinting helps identify the bad guys so sites can eliminate their accounts from the network once and for all.  (WHITE PAPER) READ ABSTRACT |

Can good data deliver a better customer experience? by QAS (E-mail this company) January 2013 - (Free Research) Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.  (WHITE PAPER) READ ABSTRACT |

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc. February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.  (E-LEARNING TUTORIAL) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.  (EBOOK) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

Exchange Insider E-Zine vol. 13 – Everything you need to know about Exchange Online retention policies by SearchExchange.com April 2012 - (Free Research) In this expert e-zine, explore the numerous benefits of Exchange Online retention policies as well as the PowerShell script necessary to manage and implement them. In addition, discover techniques to repair Outlook Web App 2010, new tools from the Microsoft Exchange team, and the latest Exchange updates.  (EZINE)

Malware Security Report: Protecting Your Business, Customers and Bottom Line by VeriSign Australia August 2010 - (Free Research) This white paper will help you understand the threats from Malware and how it can impact your online business. You’ll learn about criminals’ motivations for distributing malware through the web and how they infect web servers to make distribution possible, as well as techniques administrators can use to detect them.  (WHITE PAPER) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies October 2009 - (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.  (WHITE PAPER) READ ABSTRACT |

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