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What you need to know about disaster recovery by Iron Mountain

October 15, 2013 - (Free Research)
This eBook explores what it takes to ensure you're in the best position to bounce back should disaster strike. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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Big Data Analytics by ComputerWeekly.com

September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. 
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Regulatory Compliance and Operational Readiness: Complementary, But Never Synonymous by Iron Mountain

May 2013 - (Free Research)
This resource reveals why passing audits and being able to recover are certainly complementary, but definitely not synonymous. View now to learn the difference between the two - and the regulatory compliance requirements you should be aware of - to maintain compliance in your data protection strategy. 
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Five Things You Need to Know About Disaster Recovery Planning by NetIQ

March 2012 - (Free Research)
Check out this white paper for 5 things you must know about DR planning. Learn how virtualisation and cloud technologies are affecting DR processes, discover how to measure the ROI of disaster recovery, receive best practices for effective planning and testing and more. 
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Big Data: What you need to know by EMC Corporation

May 2012 - (Free Research)
Big Data: What is it? Get a hype-free definition and expert breakdown of Big Data storage and analytics in this e-guide. 
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.

June 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. 
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Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
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Application performance woes ' Processor speed isn't guilty, so what is? by IBM

June 2013 - (Free Research)
The availability and performance of your business-critical applications can mean the difference between failure and competitive advantage. View this resource to learn why storage-side performance, not processor speed or insufficient memory, could be the cause of your application performance woes. 
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Marketing Automation Drives Sports Fan Engagement by SAS

April 2014 - (Free Research)
The following white paper explores the 4 phases of successful CRM. Uncover why CRM needs to be addressed on multiple levels outside that of technology, what strategies you need to know to really get a handle on CRM, and more. 
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VA vs. Watts; Demystifying Sizing and Ratings by Eaton Corporation

January 2014 - (Free Research)
This brief on-demand webcast describes the difference between volt-amperes (VA) and watts, and explains how differentiating between the two is critical in helping you correctly size your UPS. 
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Why VDI projects fail. A conversation between Brian Madden & Steve O'Donnell by GreenBytes

May 2013 - (Free Research)
In this informative webcast, desktop virtualization expert Brian Madden takes an in-depth look at today's VDI market and discusses why so many VDI projects end up either failing or falling short of expectations. 
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All SaaS Is Not Created Equal by Oracle Corporation

January 2010 - (Free Research)
Read this guide to learn five areas to consider when choosing a SaaS CRM solution. 
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Presentation Transcript: Understanding the Differences Between Desktop and Server Virtualization by Dell, Inc.

September 2011 - (Free Research)
Access this exclusive resource to discover the fundamental differences of virtual desktops and virtual servers and how to find out which one is best for your organization. 
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Presentation Transcript: Understanding the Differences Between Desktop and Server Virtualization by Dell and VMware

September 2012 - (Free Research)
Access this exclusive resource to discover the fundamental differences of virtual desktops and virtual servers and how to find out which one is best for your organization. 
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Beating the Browser Wars: How to Win the Battle for Web Performance by Gomez

August 2009 - (Free Research)
The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them. 
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SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation

February 2008 - (Free Research)
SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems. 
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Exploring the Future of Desktop Virtualization Chapter 2 by Dell and VMware

March 2013 - (Free Research)
This expert guide discusses the critical differences between desktop virtualization and Desktop-as-a-Service (DaaS), outlining the differences in management and security that you need to know before choosing a solution. 
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E-Book: Project Management Tips for Successful ERP Implementations by IQMS

October 2010 - (Free Research)
ERP implementation projects require the complex coordination of people, process, and technology. If one part is mismanaged, the entire implementation can go off track. Project management can make or break ERP implementations. This e-book explains the tools and best practices that can keep an ERP implementation on time, in scope, and under budget. 
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What is the difference between Workflow Engines and BPM Suites? by Lombardi Software, An IBM Company

May 2009 - (Free Research)
To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite. 
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Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
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The Truth about Agent vs. Agentless Monitoring by uptime software inc.

September 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. 
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Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
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Best Practices for Building Private Cloud Architecture by Citrix

November 2013 - (Free Research)
This comprehensive webinar reviews everything you need to consider, from hardware to software, when designing and developing your private cloud architecture. 
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