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Search Results 1 - 25 of 473 | Next Page
Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend
June 28, 2009 - (Free Research)
This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. 
(WHITE PAPER) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Smarter communications through analytics by IBM
November 18, 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

EATEL Provides High Availability and Zero Data Loss for Internet Services with HP StorageWorks P4000 SANs by HP and Intel
May 26, 2011 - (Free Research)
Read this case study to see why EATEL selected HP’s StorageWorks SAN to boost performance of such essential applications as email and other business activities, while reducing the potential for catastrophic data loss. 
(CASE STUDY) READ ABSTRACT |

Why It Pays to Use Electronic Signature by DocuSign, Inc.
January 18, 2012 - (Free Research)
This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process. 
(WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.
July 19, 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. 
(WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.
August 31, 2011 - (Free Research)
The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS
January 2007 - (Free Research)
Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 
(WHITE PAPER) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc.
July 2011 - (Free Research)
Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. 
(CASE STUDY) READ ABSTRACT |

Creating the Enterprise-Class Tablet Environment by BlackBerry
December 2011 - (Free Research)
Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. 
(WHITE PAPER) READ ABSTRACT |

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM
January 2012 - (Free Research)
This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings. 
(WHITE PAPER) READ ABSTRACT |

Gartner Research Report: SaaS E-Signature in North America by DocuSign, Inc.
January 2012 - (Free Research)
This brief yet informative analyst report from Gartner Research Inc., explains why Software-as-a-Service (SaaS) eSignature systems are gaining popularity in North America and their pros and cons. 
(ANALYST REPORT) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

How to retain customer loyalty in the competitive retail market by Infor CRM
January 2012 - (Free Research)
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. 
(WHITE PAPER) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.
April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

Recover lost online revenue with customer experience management by Tealeaf
November 2010 - (Free Research)
In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. 
(WHITE PAPER) READ ABSTRACT |

Application Upgrades and Service Oriented Architecture by Oracle Corporation
January 2008 - (Free Research)
Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization. 
(WHITE PAPER) READ ABSTRACT |

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 
(WHITE PAPER) READ ABSTRACT |

Have You Earned Your Customers’ Trust? by inContact
January 2012 - (Free Research)
Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. 
(WHITE PAPER) READ ABSTRACT |

SYSTIMAX® Solutions: Suitability of Category 7A/Class FA As A “Future Proofing” Media For 40 Gbps Applications by CommScope (E-mail this company)
January 2012 - (Free Research)
This resource explores several topics related to future 40 Gbps twisted-pair options such as, an overview of some recent developments in cabling industry standards, capacity considerations with lessons learned from 10GBASE-T, cabling system considerations, and much more. 
(WHITE PAPER) READ ABSTRACT |

Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives by Oracle Corporation
December 2011 - (Free Research)
Read this white paper to learn the importantance of service-oriented architecture (SOA) governance and discover a strategy that works for you. 
(WHITE PAPER) READ ABSTRACT |

Mitel Dials for Innovation by HP and Intel
June 2011 - (Free Research)
Telecommunications industry IT professionals increasingly are adopting converged infrastructure solutions to reduce operating costs, streamline complexity, improve responsiveness and make network management more logical and efficient. 
(CASE STUDY) READ ABSTRACT |

What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 2009 - (Free Research)
It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 
(WHITE PAPER) READ ABSTRACT |

Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf
November 2010 - (Free Research)
This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time. 
(WEBCAST) READ ABSTRACT |

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