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Featured Sponsors
Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research)
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
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Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation
September 2009 - (Free Research)
This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft
April 2008 - (Free Research)
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
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Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company
August 2008 - (Free Research)
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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Going Lean and Green: SaaS Document Process Automation by Esker Inc.
July 2009 - (Free Research)
Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money.
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc.
November 2009 - (Free Research)
This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
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The Power of Automation: The EDS Story by Hewlett-Packard Company
September 2009 - (Free Research)
It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
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Ten steps to better requirements management by IBM
October 2008 - (Free Research)
Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
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Inside SQL Server 2008: Management Studio Improvements by Global Knowledge
July 2009 - (Free Research)
When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008.
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Doing More with Less: Automating IT Services in Your Midsize Business by N-able Technologies
December 2009 - (Free Research)
Driven by mounting compliance, security, globalization and competition issues, IT Professionals in midsize businesses are under heavy pressure to increase efficiencies and work within tighter budgets. Services automation is a proven way for addressing these challenges.
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Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Understanding How Technology Can Support Manufacturing Quality by Apriso Corporation
November 2009 - (Free Research)
In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.
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SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc
April 2009 - (Free Research)
This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
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Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc
November 2009 - (Free Research)
Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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IT/Business Integration – Who’s Doing it Best? by CA
December 2009 - (Free Research)
Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
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